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Just enabled chat 2 hours ago and have already received 8 spam messages. What can we do to block these spammers?
Hi there, thanks for your review. Spam messages are often an unfortunate inevitability when you open up lines of communication on your store, but you can block messages within Inbox when you see that they are spam. You can also enable Google reCAPTCHA on your store to prevent bots from contacting you: https://shopify.link/2drP. -Victor, Shopify Support
The app is straightforward and easy to install, as well as customize. However, the usefulness is severely limited for non-iOS users, even with the new desktop Ping release. At minimum, the ability to set an availability schedule is a must. Will gladly re-evaluate once the feature set is improved.
Hello Science Shepherd, thank you very much for your great feedback and review!
Yes, Android is more limited at the moment, however we will definitely be releasing the same features that are currently available on IOS devices. Please keep the app updated so you have those as soon as they are released.
Glad to see you are aware of Ping for desktop, hoping that helps with your customer conversations.
If you have further feedback, questions or concerns, get in touch with us directly at ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
Only for iOS. No Android version. This is very disappointing since Android still owns more than 50% market share - more than iOS.
Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
Prima. Nog zoekende naar wat instellingen die aangepast moeten worden. Standaard een naam en e-mail vragen werkt niet laagdrempelig.
just installed this app. i think it will be useful for me and will help me interacting with my customers.
Hello Kids Care, thanks for leaving a review!
We agree! We believe Shopify Chat will be a great way to connect with your customers to provide great customer service.
We are always working on improving Shopify Chat. If you have any other feedback or questions, please do get in touch with our team at ping@shopify.com.
Thanks again!
Ruby C.
Senior Support Specialist - Ping
I first watched a video tutorial about the advantages of it, then i followed the step by step and it was super easy to install.
Hello Infinity by Sammy Voigt, thank you so much for your fabulous 5 star review! That video is super helpful and I'm very happy you took the time to watch it first.
We have many video tutorials available in our Youtube Help Center channel, https://www.youtube.com/channel/UCSG_dVp-hi_hWP-Z7DlpRgQ if you want to look at other ones to help with your e-commerce journey.
Hope that helps! Get in touch if you need anything else and wishing you all the best.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Terrible application...It's was not possible to uninstall it at all ... I never seen so terrible application....I should connect with shopify support....
Hello MAMAVIPSHOP,
Sorry to hear that you are frustrated with Shopify Chat.
Shopify Chat is a sales channel. To remove a sales channel in your Admin go to Settings > Sales Channels, and click the trash can beside the sales channel that you want to remove.
Best,
Ellen
I'm not exactly sure why iOS users are getting superior products. Do their plans cost more? Android users account for the majority of mobile users. This has been a service all sellers have been asking for. It should have been rolled out on desktop first as this service would then be available to everyone. Even though this error in judgement did happen, isolating many subscribers from this services... Why has it not yet been rolled out, at the very least, on desktop for everyone to use?
Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
Looks easy to set up and use but from client perspective the chat icon bugs everytime they try to initiate a chat. When they clic on the icon, it desepears and the website freeze completetly. It is so bad for client experience. How to avoid that? So for now i had to disable it.
Have to have this app available for Android users, however I can see A LOT of the functionality that's available with the iOS version is missing. Any time frame when we can expect to see these features matched?
Hello Trini Jungle Juice Store, thank you very much for your review and feedback! Yes, the Android version is a little slimmer, but we are working on adding the same functionality currently available in the IOS version. I don't have a time frame, but tools will be released gradually after full testing.
Keep your app updated and you will soon be able to enjoy some more new features. Thanks again for your feedback!
Best,
Veronica N.
Ping Support