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The Shopify Chat app has helped with conversions. We've generally found email inquiries are down and Chat numbers are up. Customers like the immediacy of it and we like the standard reply options. We'll see if we can keep up in the busy season. I wish it had an option to search previous conversations. if a customer starts a new chat, there is no way to find their earlier chat except for going back through all of the previous chats for the whole store. If a search option was added I'd give it 5 stars.
Hey there, DR Mower Parts. Thanks so much for taking the time to leave a review for us. We're so glad to hear about the value that Inbox has added to your customer service workflow. Your suggestion regarding there being a search function to locate older messages is fantastic. I will be bringing this feedback to our product development team, so they can see that the desire for this feature is alive and well. Thanks again for your review! -Imogen, Shopify Support
It is helpful
Gostei muito deste APP Poderia ter integralização com whats App?
Muito boa a ideia experiência premium!
abraços!
My mobile app will not work sometimes.
the great and essential app, that allows real-time chat with customers. glad its from shopify. we just started using it.
needs a more noticeable sound when messages arrive!
It was very helpful setting up my clothing business and chatting with costumers very quickly. i love it.
Hello Beiga, Thank you for leaving a review and your thoughts on the app!
I'm so glad you love the app so far! Please do keep up-to-date with app versions so you can take advantage of feature releases.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
je viens d'essayer ça à l'air cool, lldldldldldldldldldlldlddlddldldldldldldldldldlldldlddldldddddddd
enjoy the ease of contact with customers questions
good