Shopify Inbox , 4 523 avis
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The app doesn't work on my phone. it keeps signing me out and I miss messages. Not very useful if it doesnt work half the time.
Hello Good Vibes All Purpose Cleaner, thank you very much for your direct and honest review. Please accept our apologies for the troubles you have been encountering.
I will be sending you a private email to help with troubleshooting the problems. Please keep an eye on your inbox and hopefully we can work together to solve this! Thank you!
Best regards,
Veronica N.
Senior Support Specialist - Ping
Removing Facebook messenger and Apple business chat takes all the appeal out of this app. Terrible move from Shopify.we will be looking for an alternative and will exploring the possibility of taking our business to another e-commerce platform.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
I never get to know when someone pings on the chat. Make it work like messsenger on the cell phone and desktop. Im the only one handling the webpage and would like better and louder notifications
Hello FudgyLove, thanks for leaving feedback!
I'm sorry to hear that you are having issues with hearing notifications from your device and desktop. On Android, it is possible to set a ringtone and increase/lower the volume for each individual app. iOS devices do not have control over individual app notifications. When using the desktop version of Ping - each browser can be muted or un-muted to allow for audio. I will follow up with a email to ensure that we get your notification issue sorted out. I'll be in touch!
Kind regards,
Ruby C.
Senior Support Specialist - Ping
This app rarely works. I will get it working for a few days and then it quits sending replies. I don't have time to keep trying to figure out how to get it work correctly. Going back to Messenger.
Hi there. Thank you for taking the time to leave this review and share your feedback. We are sorry to hear you are experiencing issues with Shopify Inbox. I would recommend reinstalling the app to see if you are still having similar issues. If you are, I would then recommend reaching out to our live support so we can take a closer look into these issues with you. To get in touch with our Support team, visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Thanks! Marty, Shopify Support
THe app itself is very good but it's switching off so often that I can't say it is in usable state... I'm tired in reinstalling the app and checking everyday if it's working or not.... I will give you a tip - I'm almost 100% sure it's happening due to updates on your side, you need set some king of automation that will trigger every few hours switching on if you can't solve the problem
Astounded by how glitchy this is. Goes down at least 6 times a day, often for prolonged periods. Chatbox conversations interrupted with customers at mid stream. Incredible damaging to customers' perception of customer service and most certainly eliminates trust. The concept, when it works if fabulous. In practice, whoever rolled this out before it was ever ready for public consumption should be reviewed internally.
Thanks for your feedback. I am sorry to hear that you've had a negative experience using Shopify Inbox. I'd encourage you to contact our support team directly who'll be able to help troubleshoot these problems for you: https://bit.ly/2AWw5VA -Ivy, Shopify Support
it is ok really okay now stop asking me please so I can actually use it because this is starting to get tiresome! Zzzzzzzzzzzz
Great but EVERY DAY I have Nigerian scammers chatting with our team through the app and no way to stop them and more scammers than customers. You've got to do something about this annoying distraction or I'm switching!!
Hi there, Six Scents. Thanks for taking the time to leave us a review for Shopify Inbox. We're sorry to hear that you've been receiving spam messages through your Live Chat. This is an issue with many live chatting programs out there (even our support team gets loads of spam messaging everyday), so having tools in place to help mitigate the impact of this spam is important. A tool such as a spam filter has long been requested, so I'm happy to pass your review here to the Inbox Team to serve as another example of why such a filter would be valuable. For now, when these spam messages come in, you can click the red '!' that appears in the top right of the chat to block the user and prevent them from reaching out again. -Imogen, Shopify Support
I recently tried using Shopify Inbox, but unfortunately, my experience with the app was terrible. The app has potential to be useful for managing customer messages, but the frequent spam messages from Nigeria made it nearly impossible to use effectively.
I reached out to tech support multiple times for a resolution, but was disappointed to learn that there was no solution available. The only options I was given were to uninstall the app, block the spam messages, or go to another website that's not on Shopify.
In addition to the spam messages, I also noticed that the app significantly slowed down my website, which further impacted my customer experience.
Overall, I cannot recommend using Shopify Inbox due to these issues. Until these problems are addressed, I would advise anyone to steer clear of this app.
Hi, there. Thanks for leaving us a review for Shopify Inbox. We appreciate that you took the time to provide us with some feedback. At this time, there is no way to block folk from sending you a message, but you can block a user once they've contacted you by clicking the ! in the top right corner. This will prevent this person from reaching out to you any further. While not a complete solution, we hope you take advantage of this feature. I'm happy to share your feedback regarding a better method to prevent this sort of spam with the Team. -Imogen, Shopify Support
I expected more for this app. Somewhere along the line, i stopped getting notifications that there are new messages, and there were so many msgs just left there unanswered. It's so easy to not see the small grey numbers at the side of your screen! Very bad for business, i must have lost some sales just because of this app. Not to mention some replies won't go through at all.
Hey, there. Thank you for taking the time and bringing this to our attention. If you're experiencing an issue with the notification, then we'd recommend double-checking the permissions settings (https://bit.ly/3x8V1Eq) on your device or browser. However, if the issue continues to persist, then we'll need to take a closer look at your account. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request.
We also appreciate the bug report about replies not going through and feedback on how the small grey numbers aren't easy to see, and we'd be happy to pass this information along to our development team. Cheers! -Elias, Shopify Support