Avis (6 113)

Note globale
4,7
Nombre d’avis par note
  • 79 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
22 juillet 2024

I like the mobile app, I would give it 5 stars except the notifications take too long to clear, making me return over and over again to see the same message.

Leadership Books
États-Unis
Plus d'un an d’utilisation de l’application
19 juillet 2024

Shopify chat support has transformed the way we interact with customers. The speed and efficiency of the service allow us to resolve queries on time, generating a good customer experience. This channel not only improves our communication, but also strengthens the trust and loyalty of our customers. Highly recommended for any business looking to optimize their customer service!

Depot Eshop
États-Unis
Environ 2 ans d’utilisation de l’application
18 novembre 2024

The best ever

The Quarterback
Israël
8 jours d’utilisation de l’application
11 juillet 2024

It is not a shopify inbox issue per se but too many persons message me offering services instead of actual potential customers.

Besides that, it is a good product.

aunasbodycare.com
Barbade
Presque 2 ans d’utilisation de l’application
3 avril 2024

The app is good but we need a way to download our entire Interactions/Conversations (i.e. Chat Threads) with each customer.

I just had a difficult customer. I need to present and defend my case to third parties (Bank).

As things are right now with Shopify Inbox, the only way to do it is by screenshooting everything screen by screen. This is impossible, inconvenient, unmanageable if the chat thread is long.

Please do something about it !

COLORADDICTED.COM
Grèce
Plus de 2 ans d’utilisation de l’application
18 mai 2024

This app is great and our customers find it very useful too! I was initially a little unsure about it asking for their email addresses at the start of the chat, but it has allowed positive follow up when we've missed a question and also further information later on, when it's required, and that can only be good :)

The Acorn Gallery
Royaume-Uni
Presque 4 ans d’utilisation de l’application
11 juin 2024

There aren't enough filters to shield against hackers and other scammers. I'm currently dealing with someone who hacked into my account. I don't know how they got in, I shouldn't jump to conclusions. I wasn't inferring that "Inbox" was to blame, only that more security might help against intruders. I've had a great experience with all Shopify products. Thank you for being there whenever help is needed.

Althena Fitness
États-Unis
Presque 3 ans d’utilisation de l’application
12 septembre 2024

Very good when used correctly.

Nuova
Royaume-Uni
10 mois d’utilisation de l’application
8 novembre 2024

l'installation n'est si intuitive qu'il n'y parait

Marcel Robert
France
2 jours d’utilisation de l’application
12 juin 2024

We like Shopify Inbox except for the exception that (as far as we know) it can't be shut off when we are not available to answer. This is frustrating for our customers.

Tesselle
États-Unis
Presque 5 ans d’utilisation de l’application