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I wish there were more customization features, being able to control the size of the box, and font. The chat box takes a big chunk of the website. There is also no control over the auto pop-up.
Thank you for taking the time to share your feedback with our team. We appreciate your request for more control with styling of the app, and we will be sure to share this back with our development team. -Olivia, Shopify Support
Email notifications for every damn message sent! What a pain in the rear. HOW DO I SHUT THIS CRAP OFF?
Hey, there. Thanks for taking the time to leave us a review for Shopify Inbox. We appreciate you letting us know that the amount of notifications you're receiving are annoying. I'm happy to let you know that you can control your notification settings within your Shopify Inbox App. Check out these steps: 1.) Login to your Shopify Admin. 2.) Access the 'Shopify Inbox' app from your admin. 3.) On the left hand menu, click the 'notification' menu item that appears underneath 'Inbox.' 5.) Scroll down to the 'Notification Triggers' section and un-check the email notification boxes. This should lead to a reduction in those annoying email notifications for you. -Imogen, Shopify Support
absolutely terrible once again!! I dont know who is responsible for the development of this branch, but it should be fired long ago. Shopify inbox is almost as bad as the previous iteration: 1 - When a customer tried to start a conversation the dialog caption is asking for payment info, when presenting a field asking for the email. Payment info?? What?
2 - app continues to fail to notify, or notifies later almost every time there is a chat, leading to more losses in sales. A disgrace!!
Thank you Bem&star Essencial for your review, feedback and patience!
I understand the frustration of not having access to same the same features offered on iOS for Shopify Ping. Our goal is to have the same features across all three platforms (iOS, Android and shopifyping.com) this year - including saved replies, availably hours, product sharing and more! You will start to see some features begin being rolled out in Spring of 2021 and updates will continue throughout the year.
Your feedback is very important to us as we use it to improve Shopify Chat and Ping. If you ever have any questions, or additional feedback please contact us directly at ping@shopify.com and we would be happy to help.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Why we cannot give negative stars?? Minus 1000 for us, it installed by itself on a perfectly working chat (Ping) and is now asking our customers for their phone number to start a simple chat, we basically lost every contact with our customers, shame on you!
We got this app with the hope of converting site traffic into sales. Unfortunately, this app has been crashing from the start. 1. We're able see msgs being sent from the site but receive error msg when trying to reply:
3. Unable to open the App after closing, kept getting the 'white screen of death' with the Ping logo
4. At app startup, keeps going back to setup: 'Add Shopify Chat'
Can't work. I can't view my message. The web can't be loading this app may have a big problem. I have try several day it is still can't view it. How to do that? come on. omg.
Thank you for writing your review and I'm sorry to hear that you've had this issue. If you can't load the app I would recommend checking that you have the latest version installed, and if you do, uninstalling and reinstalling the app to see if that solves the problem.
If the issue persists, please contact our support team directly so that you can be authenticated on your store and this issue can be investigated in more detail. You can contact them via this link: https://bit.ly/2AWw5VA. -Victor, Shopify Support
All I'm getting lately is spam! How do you get rid of this? The only way I see is to get rid of this app. I asked a support question and all the so-called experts came after me! Now it's wasting my time
Thank you for writing your review and I am sorry to hear that you've been receiving so many spam messages through Shopify Inbox. This is unfortunately often unavoidable when you decide to let potential customers reach out to you through your store, but we do have some tools on Shopify's end that may be able to help you better manage the spam conversations you do receive.
Please send an email addressed to Victor to inbox@shopify.com and I will be happy to discuss this with you further there. Thank you again for taking the time to get in touch. -Victor, Shopify Support
A FUTURE FIVE STAR APP WITH ADDED FEATURES
Overall, the integration is great. We shopify business owners really need this, and since all the app developers are gouging us on their monthly fees, I really enjoy the abilities this app offers. However, there are things that are a necessity to add to the app to make it functional to everyone.
1. Add the ability to have multiple stores connected to the inbox so we can see all of our chats in one place.
2. Translations - Let people see what we write in their own language, and vice versa.
Its a great app but I find myself looking for other solutions that have these features.
Hello, there. Thank you for sharing your feedback with us. I have passed your comments along to our product development team for future consideration. We thank you for taking the time to write to us in order to help us better our services. -Olivia, Shopify Support
Shopify inbox is all spam. It’s a waste of time and detracts from actual customer engagement. Wish it were more reliable and could filter the bots out.
Hi, there. I understand how frustrating it can be to receive spam messages, and that your time is much better spent helping customers. You do have the option to block a conversation, though I know this can also be time consuming if you're receiving spam from multiple users. While we can't block spam entirely, we'll continue to look for ways to reduce it. Thanks for taking the time to share your review! -Sophia, Shopify Support
no install this app its impossible to remove ! en plus elle est vraiment moche de ouf c'est abusé !!!