Avis (6 121)

Note globale
4,7
Nombre d’avis par note
  • 79 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
28 décembre 2021

Useful app but we have a big problem with it. It adds (1) to the page titles. And it affects google search results. The number count is caused by the notification count for the Chat feature on storefronts being added to the metadata of the store. This information is being picked up by search engine bots which then update the search result titles. We need a decent shopify help!

Jack Martin Menswear
Royaume-Uni
Environ 2 mois d’utilisation de l’application
Shopify a répondu 11 janvier 2022

Thank you for writing your review and for letting us know that you're experiencing this issue. This is something our development team is aware of and we are working with ...

28 août 2019

You send out a recommendation but dont advise upfront it needs iOS to work, pity when Samsung users cant use so why not let merchants know before installing, this is a let down and should be part of the intro email

Ozidealsaustralia
Australie
Environ 2 mois d’utilisation de l’application
Shopify a répondu 22 avril 2020

Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when ...

15 octobre 2020

Good concept, too raw, more frequent updates are necessary.
I encourage native apps for better integration, but this one is useless. We manage 2 stores in 1 app (android), I've to log in every time I open the app, I can't copy any message, to share with our members (sales, warehouse, etc.) I can't find where are the messages stored in the admin panel. I can't capture visitors contact details.

Oxygen Powered
Australie
Environ un mois d’utilisation de l’application
Shopify a répondu 21 octobre 2020

Hello Oxygen Powered, thanks so much for your honest feedback and review. All your points are great and some of them we are already working on to release in the future ;-)

...

15 octobre 2023

I know the app is free but people send messages and i don't receive them. i only knew this when i watched store recordings and saw clear messages/chat being send and email subscriptions to realize this app did not send any notifications or email to me. WHY?

Pawfect Napper
États-Unis
22 jours d’utilisation de l’application
Shopify a répondu 17 octobre 2023

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Inbox app. If you haven't done so ...

10 juin 2020

The app is ok but why do you you need full access to use the app? I wanted my assistant to manager the chat but i do not want to give her full access.

Hair So Fab
États-Unis
20 jours d’utilisation de l’application
Shopify a répondu 10 juin 2020

Hi Hair So Fab!
Thank you for your review. At this time staff accounts require full permissions to use Ping and Shopify Chat due to the fact that the app provides the ability ...

22 août 2021

Can not change the language. Can not delete sections. Can not customize for convenience.
Why lunch a product that is not ready!?

פריקפוא
Israël
17 jours d’utilisation de l’application
31 août 2020

I like how it ties together messages from different places - BUT the dealbreaker is there's no field for the customer to enter their email address. So if I don't respond IMMEDIATELY to a text, the customer browses off my site and there's no way to reach them again. Really strange execution for an app that's supposed to help customers get answers.

PocoPet Ultralight Dog Carrier
États-Unis
16 jours d’utilisation de l’application
Shopify a répondu 11 septembre 2020

Hi PocoPet Ultralight Dog Carrier,

Thank you for your feedback!

Our team has recently added a feature into Shopify Chat that prompts all visitors to leave either an email ...

27 janvier 2022

App is simple enough. No fancy features like Tawk.to and its ok. However design is terrible. Pop-up window's top part goes out of screen on small desktop screens/resolutions. Also chat icon has too much margin. It is located far away from corner of mobile screen. It should be just pixels away from edges but right now it is too far away.

Özel Beslenme
Turquie
10 jours d’utilisation de l’application
Shopify a répondu 7 février 2022

We appreciate you writing your review and sharing your feedback with us here. I can certainly understand why you are not a fan of some of the design features you have ...

16 octobre 2019

I would like to use this app as our model relies on personal assistance, however the features are far, far too limited. No option for a customer to leave contact information so if they leave the page all communication is lost on their end. I've found the kit integration to be generally good, but without any continuity for the customer, the app is useless.

The Beer Library
Nouvelle-Zélande
9 jours d’utilisation de l’application
2 novembre 2022

Very disappointing: I installed this app after Shopify notified me that they no longer supported my previous (shopify supported) app for chats. But this app only functions in one language, hopeless for all those gazillions of websites that are multi-language. My translation app (previously recommended by Shopify) cannot intervene as Shopify Inbox is a widget that seems to be loaded onto the page ...

BEVERLY SMART
France
6 jours d’utilisation de l’application
Shopify a répondu 19 décembre 2022

Hi Beverly, thank you for writing your review. I can understand your frustration with the limited language translation options within Shopify Inbox and we appreciate you ...