Avis (4 757)

Note globale
4,8
Nombre d’avis par note
  • 78 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
Modifié le 22 octobre 2020

Super simple app that gets the job of live communication done. However it does not offer any scheduling options so you need to be available 24/7 and it has an non remove-able message about leaving your phone number for a text message reply. I don't want customers having my personal cell number so un-installing this app.

FIVE AND DIAMOND
États-Unis
11 mois d’utilisation de l’application
Shopify a répondu 26 octobre 2020

Hello Five and Diamond, thank you for your review and feedback! I can address these concerns for you, as they are understandable. The ability to set hours is available only on IOS at this time, but is coming for Android soon. I agree, it's not easy being available 24/7!

Your personal cell phone number will not be shown. If the buyer leaves a phone number, you can reply directly from within Shopify Ping. The buyer will be sent a text message to the number they left from a randomized phone number that Shopify Chat provides - not your own cell phone number. The buyer can stop receiving messages by texting "stop" or by deleting the conversation.

We would love to see you re-installing the app if this information helps. Just keep it updated and you can benefit from scheduling hours when that feature is released.

Feel free to contact us if you have further questions. Our email is ping@shopify.com.

Thanks again and hope to see you back!

Warm regards,
Veronica N.
Ping Support

4 janvier 2022

Like reviews before, the (1) impacts SEO greatly. This plugin needs a feature to remove this or needs to stop adding a (1) to your page's title. One star until its changed as its a big issue :/

PC Toppers
Pays-Bas
10 mois d’utilisation de l’application
Shopify a répondu 11 janvier 2022

Thank you for getting in touch and for providing your review. Our developers have been made aware of this issue and have implemented a fix on our end that should see this problem resolved once Google recrawls your site.

In order to speed up the recrawling of your site, I'd recommend following the instructions listed here: https://bit.ly/3HUjHT9. We appreciate your patience and I hope this is resolved for you soon. -Victor, Shopify Support

9 janvier 2022

Fix the (1) Google issue, how hard is this as it is delveoped by Shopify. Other than that it is a decent app

Ozark Home
Australie
10 mois d’utilisation de l’application
Shopify a répondu 22 janvier 2022

I can appreciate your frustration with this issue and thank you for reaching out about it here. Our development team is aware of the issue and has been working on implementing a fix from our end. We believe the issue should resolve itself before long, but in the meantime, you can ask Google to recrawl your site to help speed this process up: https://bit.ly/3HUjHT9. -Victor, Shopify Support

8 juillet 2020

In general the app is not bad. Just the iPhone app to answer the support request forces you to install kit. If you don't want to use it you can not even skip it and it has loads of bugs so sometimes you're just not able to answer the chat messages because the iPhone app has problems (iPhone 11 Pro). I just deleted it.

Necklesse
Monaco
9 mois d’utilisation de l’application
Shopify a répondu 11 septembre 2020

Hi Necklesse,

Thank you for your feedback!

Kit is a free tool that is built into Shopify Ping to act as a virtual employee. Since Kit offers a range of free marketing tools such as email marketing, thank you emails, creating posts to Facebook, as well as the ability to create paid marketing campaigns on Instagram and Facebook, we wanted to get it in as many merchants hands as possible.

However, there are ways to use Ping without using Kit. I'm going to reach out to you personally over email to continue this conversation.

Take care,
Ellis from Ping and Kit Support

11 mai 2020

Oh no... This has killed my SEO! Google has started crawling my pages with (1) - the notification from this app in the meta title. This looks so unprofessional on Google and has really affected my organic results. You need to fix this ASAP!!!

Protein Package
Royaume-Uni
9 mois d’utilisation de l’application
Shopify a répondu 12 mai 2020

Hi Protein Package,
Thank you for your feedback. Our developers were able to resolve the issue you were seeing, in which the (1) notification appeared before page titles in Google searches. However, Google's site crawlers can take a few weeks between rounds, so it may take some time before the page titles are indexed without the (1).

You can speed this process up by asking Google to re-crawl your URLs - https://support.google.com/webmasters/answer/6065812?hl=en

Or by resubmitting your sitemap - https://help.shopify.com/en/manual/promoting-marketing/seo/find-site-map

If you have any further questions please don't hesitate to ask. You can reach us at hellokit@shopify.com

23 juillet 2022

Crappy spam messages . Never a legit lead. #ew . Run away from this spam embarrassment!! Why do I need 100 characters to explain crap ?

Scruples Boutique
États-Unis
9 mois d’utilisation de l’application
Shopify a répondu 15 août 2022

I am sorry to hear that you've had a negative experience using Shopify Inbox and that the number of spam messages you've received has been frustrating, but thank you for taking the time to write your review and share your feedback with us here.

Spam messages are an unfortunate possibility whenever you decide to open up lines of communication with potential customers, and while we cannot prevent them entirely, there are some tools on our end we can leverage to help you try and decrease the amount of spam you're receiving through Shopify Inbox.

If you're still interested in using the app, please send me an email at inbox@shopify.com and I can outline how we may be able to help in more detail. Please address your email to Victor and I'd be happy to speak with you further. -Victor, Shopify Support

Modifié le 28 novembre 2022

EDIT: Ever sense I left this review I have been getting tons of spam messages on Inbox and through the contact email on my website. Never a spam message until I left this review! Works great. The only complaint would be the notifications on Mac with Safari. They usually don't come through. Please add the ability to search old messages.

SaltCritters
États-Unis
8 mois d’utilisation de l’application
Shopify a répondu 30 décembre 2022

Hi there, SaltCritters. Thank you for taking the time to leave us a review for Shopify Inbox. You have a few different things mentioned in your review here, so I'm going to take a few moments to address them. In terms of your slow notifications, please ensure that you're running the most up to date versions of Shopify Inbox, Safari, and Mac iOS for your device. Updating all of these to their latest versions should help you receive your notifications in a timely manner. In regards to the request for a search function, I've gone ahead and made the Inbox developers aware of your request for such a thing. We've long had requests for this feature, so the more feedback we get to stress it's importance, the better! Lastly, to address the spam situation, I've also gone ahead and requested that our team look into adding a spam or bot filter to Inbox. This would help mitigate the impact these spammers have on your business. All live chatting apps and programs are abused by spammers (even our Support Team gets a large amount of spam every day!) so having a tool in place to mitigate it's impact would indeed be valuable. I can't comment on when these features may be added, but you can be confident that the team has been made aware of your review. -Imogen, Shopify Support

Modifié le 30 août 2020

Significant lag between chat request and notification received on iphone (15 min!). Since I switched to this App, the amount of chats dropped enormously. Can;t find online version for responding via browser.

DoorOpener.ca
Canada
8 mois d’utilisation de l’application
Shopify a répondu 3 novembre 2020

Hello DoorOpener.ca,

Thanks so much for your honest review and feedback. We have greatly improved the app since you tried it, so making sure your Shopify Ping app is up to date will greatly help.

*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***

If you need any assistance or have questions, please contact us directly at ping@shopify.com and our team will be happy to help out.

Best regards,
Veronica N.
Senior Support Specialist - Ping

4 septembre 2021

*Extremely stressful experience. Can’t access any messages although I see them there waiting to be read. The app keeps disappearing and giving me the opportunity to download however it still seems uninstalled. Rubbish!

TuftCity
Australie
8 mois d’utilisation de l’application
Shopify a répondu 29 septembre 2021

I am sorry to hear that you've had a stressful experience while using the Inbox app and can appreciate the frustration in not having it work as intended. Nevertheless, we appreciate you reaching out and sharing your feedback with us in your review here.

If you are being asked to install the app again after having already done so, there may be a caching error with the browser you're using. You can try accessing the app via another browser or a private/ Incognito window to see if it works better there. If not, and if you are still unable to access your messages, I would encourage you to contact our support team directly so you can be authenticated on the store and our team can look into these issues for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support

31 août 2022

I've tried to remove this several times and it just keeps popping up on my shop. I dislike it because it's extremely slow/slows down my site and makes me drop in google ranking. What I don't get it how I completely deleted it and it just decided one day to reinstall. Now I can't get rid of it. Two thumbs way down. Fix the bugs and the speed and maybe I'll change the review.

TWBS
États-Unis
7 mois d’utilisation de l’application
Shopify a répondu 20 septembre 2022

I am sorry to hear that you've had issues uninstalling Shopify Inbox and that you're still seeing it appear on your storefront. I'd recommend getting in touch with our support team directly so that we can authenticate you on your account and look at helping you remove the app from your Shopify store: https://bit.ly/2AWw5VA. -Victor, Shopify Support