리뷰 (5,725)

전체 평점
4.7
평점 수준당 개수
  • 평점의 78%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 3%가 별 1개입니다
2023년 8월 24일

chat icon is directly over Checkout button for some themes and diasables function of it. not recommended...

OceanWash
독일
앱 사용 기간 5개월
답글 Shopify개 2023년 8월 29일

Hi, thanks for taking the time to share your review with us. Our developers are aware of the issue with the chat icon in obstructing the cart pop-up or drawer, and have since pushed a fix for this.

If the issue still occurs on your store, please uninstall the Shopify Inbox app, then reinstall it again as this should help fix the issue. If it doesn't however, you can get in touch with our support team via the Help Center: https://shopify.link/qLKl so that we can conduct a more in-depth investigation on your account. Thanks! -Kimi, Shopify Support

2020년 4월 23일

my customers are not able to see my response I get questions from customers but when i respond it doesn't look like they got my message

Beauty Lifts
캐나다
앱 사용 기간 5개월
2022년 7월 27일

I'm sent in an endless loop of account verification when I try to see our inbox messages, sometimes that app gives prompts in German and Spanish (when we are only set to English). There is no way to see the messages. No idea how to use this app.

blessyoursoil.com
미국
앱 사용 기간 5개월
답글 Shopify개 2022년 8월 18일

Thank you for reaching out and bringing this to our attention. If you're experiencing issues loading Shopify Inbox, then it's possible that you need to make adjustments to your browser's settings. For example, you may need to ensure that cookies are enabled (https://bit.ly/3JWpsB5) and cross-site tracking is allowed (https://bit.ly/3Td1hDV).

That being said, if you need further assistance with Shopify Inbox, then we'd be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support

2022년 3월 15일

Getting Unable to load conversations, not working saying error 1000
Getting Unable to load conversations, not working saying error 1000

QualityPerfection
미국
앱 사용 기간 4개월
답글 Shopify개 2022년 3월 25일

Hey, there. Thank you for reaching out and bringing this to our attention. We did experience some service interruptions at the time of this posting. However, we're happy to report that our developers were able to resolve the issue later that day.

If you're still experiencing issues with Shopify Inbox, then we'd be happy to take a closer look at your account. Please reach out to our Support team via the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to assist you through a callback, live chat, or email. Thanks again! -Elias, Shopify Support

2022년 1월 9일

I would give 5 starts but there is a major issue with with Google robots and SERPS. The app is injecting a "(1)" at the beginning of the page tiles to signify the number of messages. This shows up on search engine results pages. Resubmitting the sitemap doesn't fix the issue. Either remove that injection or code it in a way so it is invisible to Google robots. Thank you!

Trovelle
미국
앱 사용 기간 4개월
답글 Shopify개 2022년 1월 20일

Hey, there. Thank you for bringing this to our attention. Our developers have been made aware of this issue and a fix has been deployed to fix this. It worth noting that it is likely that you'll need to wait for Google to recrawl your website in order to see this resolved. If you'd like to request a recrawl manually, please take a look at the process here: https://bit.ly/3HUjHT9. Cheers! -Elias, Shopify Support

2022년 7월 25일

I got so many login requests when trying to access both mobile and on browser.... Too much work - I am deleting it again.

Libra Cable Technologies Inc.
미국
앱 사용 기간 4개월
답글 Shopify개 2022년 8월 16일

Hi, there. Thanks so much for taking the time to leave a review for Shopify Inbox. We're sorry to hear that our app asking you to login is becoming problematic for you. This is occurring to help protect your messages with your customers, and to ensure that only the person meant to be accessing them, is doing so. If you like, I can pass feedback along to the team asking them to look into this functionality. You can also consider reaching out to our Live Team (https://bit.ly/2AWw5VA) to make them aware of this issue, too, as they may be able to dive into your account to see if something else is occurring. -Imogen, Shopify Support

2021년 9월 16일

This app does not support image. you won not able to see on your mobile. it's completely disappointed.

GYM SUPPLEMENTS U.S
방글라데시
앱 사용 기간 4개월
답글 Shopify개 2021년 10월 5일

Thank you for getting in touch and for writing your review. The Shopify Inbox app allows you to upload and share images with your customers via your mobile device; I just tested this myself in my iPhone and was able to share an image successfully. I would recommend referring to our documentation on setting up the app (https://bit.ly/3Dapxxx), and if you're still having issues, you can contact our support team directly who'd be happy to assist you with this image load problem you're seeing on your mobile phone: https://bit.ly/2AWw5VA. -Victor, Shopify Support

2019년 11월 26일

I have a iphone and it tells me i have to go to my desk top to pick app i want to add. I cant even get this to work computer say it cant load because its an app and not a program. page just sits and flashes.

Custom Conchos And Tack leather by design
미국
앱 사용 기간 4개월
2020년 1월 29일

It's unfortunate that this can only be used on my phone... I have multiple support representatives that work at a desk... I want to have them on the computer typing their responses not staring at their phone the entire time.

Insight Apparel
미국
앱 사용 기간 4개월
2020년 5월 6일

I was very disappointed when i saw that you did not have the application for Android, it's extremely unfortunate the application looked really good.

La boutique des gothiques
프랑스
앱 사용 기간 4개월
답글 Shopify개 2020년 5월 12일

Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat.

You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".