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The app is so helpful and convenient with helping me maintain contact with my customers. The Auto responses are great as well.
Our customers LOVE THIS! Plus I can easily get sales by popping the product into the chat. Would like to be able to generate coupons as well.
Hey there, Karla and Co. Thanks so much for taking the time the leave a review for Shopify Inbox. So happy to hear it's been a good value and part of your Customer Service workflows! Your suggestion here for generating coupons within Inbox is a great idea, especially when having a positive interaction with a customer. I'll go ahead and bring this request to our Development Team, so they can evaluate bringing it to Inbox in the future. Thanks again! -Imogen, Shopify Support
I like it to be able to chat with customer quickly. I wish i can see the link of the items they are viewing at the time of chat but otherwise all good. Thanks.
The only good thing about this is the order lookup. Otherwise it's very, very basic. Needs a lot of improvement to do things like missed chats, tell customers that you're offline, etc.
Great app it does what it says. I get all the customer messages and you can have auto-replies. I get the messages on my phone which makes things very convenient.
Do what it should do for free, after a week-end 5 chat opened, a sale that won't happend without it, occured. Good job. Even If I will probably move for something with more features it's the best app to start open chat on your store.
I am having this error for more than 2 months.
"An error occured: Could not login to Inbox, please try again later (1000)"
Asked for support and haven't had any support.
Yesterday, I deleted the sale channel but it is back on my sale channel list. (How!!!)
Can anyone help me use or delete this thing?
Hey there, Kira the Cat. Thank you for taking the time to leave us a review for Shopify Inbox. That error you're receiving there is definitely something we want to assist you with. I know that you mentioned that you spoke to our Team for support, but I recommend that you reach back out to us using this link: https://bit.ly/2AWw5VA. We absolutely want to get you authenticated so we can jump in and help resolve this. It is odd that the app seemed to appear in your app list again after you had deleted it. If you decide that you'd like to delete Inbox, please follow the instructions that can be found on this help page: https://bit.ly/3J1kqFx. -Imogen, Shopify Support
Weird the negative reviews, they want all the features in the world from this App for free. I think this is a simple and great app, direct to the point and doesn't impact your store speed at all. Thanks Shopify
Hello Provetto, thank you so much for your 5 star review and awesome feedback!
We love you are enjoying the simplicity of the app and the current features. We are always working to improve it so there will definitely be new options in the future that will hopefully be useful to you!
If you ever need any assistance, please reach out to our team directly, ping@shopify.com
Wishing you the greatest success!
Hope that helps! Get in touch if you need anything else.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Me gusta esta app, deben de mejorar algunas cosas con las integraciones de Instagram, Facebook etc, seria genial si pudieran integrar Tiktok u otras aplicaciones.
Works great and as advertised.