리뷰 (4,952)
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평점별
its good for communication but issue is timing.
because lot of time gap between Asia and north America
over all a nice.
thanks
great app, but it would be good to have some sort of notification there is an email waiting (like a sound or something)
The inbox for windows has been great. For some reason I cant access it with my phone, my only complaint about the app.
Yes it seems to be getting more commonly used as time goes on.
Works really well. Not as full-featured perhaps, but does what it's supposed to (and it's free)!
i get so upset when i cant figure this out because i have a learnng disability but i love how they get back to me help me with the problem.
This is an excellent app for customer follow-up enquiries, but we get duplicate e-mails into our inbox and these tend to pile up.
A suggestion would be for the app developer to add a WhatsApp or similar notice to alert us 24/7 that there is an e-mail (perhaps even including the active link) awaiting our attention. This would lead to far quicker response times across international time lines.
For a free app it works fine. If basic message templates were added for instant answers that would save us a lot of time. Other apps have them. Easy, peasy.
Hi, thanks for taking the time to leave your review here with us. I'm sorry to hear that you've had a negative experience with our live support team. If you're looking to allow your Staff members to access specific features of Inbox, you'll need to set them up with the correct permissions: https://shopify.link/05Qk on their Staff account, as detailed below.
- To reply to customer messages: ‘Customers’ permissions
- To send product pages in chats: ‘Products’ permissions
- To send discount codes in chats: ‘Discounts’ permissions
- To send draft orders in chats: ‘Draft Orders’ permissions
If you still need further help however, I encourage you to contact our live support team once more: https://shopify.link/qLKl, so that we can have another try at assisting you. Thanks! -Kimi, Shopify Support
So far it's worked well for us.
Very good. Seems to be a little laggy between phone and computer. It usually appears on phone immediately and sometimes message doesn't show up for up to 5 minutes on the computer. Other than that works great!!