리뷰 (6,121)

전체 평점
4.7
평점 수준당 개수
  • 평점의 79%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 3%가 별 1개입니다
2022년 11월 29일

This app is not elegant. Would require you keep someone on staff 24/7.
You lose the option to be able send necessary items like return shipping labels, because PDF is not a valid attachment. Prospects ask anything that pop's in their head. AND , I receive a notice of request in my email but can't respond without going into an app. Does not work on my phone, because I don't access full shopify on ...

Portolano Canada
캐나다
앱 사용 기간 4일
답글 Shopify개 2023년 1월 15일

Thank you for taking the time and writing this review. We greatly appreciate your feedback and we can see how being able to add attachments, such as PDFs, can be beneficial ...

2023년 4월 20일

I don't really know how Scammers have figured out the brand new shop I literally just opened 3 days ago and it is set to private I haven't even added a product yet and I keep getting scammers all in my inbox like crazy. I'm not able to report them either, every single other app that has a messaging system has a report button. This is a problem and it needs to be fixed ASAP

Secretcatcandles
미국
앱 사용 기간 2일
답글 Shopify개 2023년 4월 20일

Hi there, Secretcatcandles.

Thanks for taking the time to provide your feedback. We apologize that your experience with the app hasn't been optimal. To address the issue you ...

2021년 7월 23일

It's currently impossible to delete or mark conversations as inactive from the desktop web based version. You will have to download their mobile app in order to do this. How this was published without such a feature for desktop users is baffling to me. Yes, I understand there is a work around but no one runs their full time business from their phone only. And no one who manages a large amount of ...

Exotic Wings and Pet Things
캐나다
앱 사용 기간 2일
2021년 7월 24일

Hi,
We would give a 0 star If we could.
We never added the app on our store and we just received an email saying that a message is waiting via this app. After login, we realize that the app is available and running.
Unable to remove it now. Please could you remove it ASAP. Thanks.

TahitiLife
프랑스령 폴리네시아
앱 사용 기간 1일
2021년 11월 12일

Works to chat with someone online but won't send email reply when they are offline. I kept thinking I was emailing them and wondering why I wasn't getting responses. Then tested it on one of my email addresses and never got a reply. Tried fixing it with Shopify Chat Support and they didn't know what to do either. Just uninstalling for now so that I don't disappoint customers when they don't see ...

Treasures From Jennifer
미국
앱 사용 기간 대략 20시간
답글 Shopify개 2021년 11월 22일

I'm sorry to hear that you've had this issue but thank you for notifying us about it here. I just tested this on my own store and after sending a message as a customer via ...

2021년 10월 13일

I downloaded this app. It’s on my website. But the widget is not where I want it to be, and I can’t customize it or uninstall it because it’s not in my apps list. I keep getting “reload page” errors messages. I like that it has an app, though.

Quirky Baby LLC
미국
앱 사용 기간 대략 18시간
답글 Shopify개 2021년 10월 20일

Hey, there. Thank you for taking the time and sharing this feedback. While the Shopify Inbox doesn't appear in the Apps list after installation, it does appear as one of your ...

2023년 12월 29일

No funciona, es una app inutil!!!!

Frikopolis
브라질
앱 사용 기간 대략 12시간
2019년 8월 18일

I tried to install this app and then discovered it was only for ios and required an Apple app even on my side. Really sad to not be able to use this Shopify product for my business. I was quite excited when I first saw it was available.

Ruthie's Rack
미국
앱 사용 기간 대략 6시간
답글 Shopify개 2019년 8월 19일

Hello Ruthie's Rack,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking ...

2021년 2월 6일에 편집됨

The App doesn't work for users in Europe, because the chat button physically collides with the buttons of Shopify's Customer Privacy Banner (mandatory for EU shops) which renders it useless. There should be an option which allows to create a vertical offset in order to place it at a working position.
Also, when changing the language the button won't resize and displays a chopped off text.

MIRAI
독일
앱 사용 기간 대략 5시간
답글 Shopify개 2021년 2월 12일

Hello MIRAI, Thank you for your honest review and detailed feedback!

We take your feedback regarding button placement seriously and I will be sharing this with our ...

2020년 7월 6일

This app really is badly made. Lots of 'American' phrases in the text that can't be edited (you should at least be able to edit the button text! but you can't). Very poor for a Shopify official app.

Nice Things by Helena
영국
앱 사용 기간 대략 4시간
답글 Shopify개 2020년 9월 11일

Hi Nice Things by Helena,

I'm sorry to hear you're not having a good experience with Shopify Chat currently.

Shopify Chat's button text will automatically translate to ...