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I am very satisfied using this app, 100% recommended business running on shopify, Excellent product.
Oh no... This has killed my SEO! Google has started crawling my pages with (1) - the notification from this app in the meta title. This looks so unprofessional on Google and has really affected my organic results. You need to fix this ASAP!!!
Hi Protein Package,
Thank you for your feedback. Our developers were able to resolve the issue you were seeing, in which the (1) notification appeared before page titles in Google searches. However, Google's site crawlers can take a few weeks between rounds, so it may take some time before the page titles are indexed without the (1).
You can speed this process up by asking Google to re-crawl your URLs - https://support.google.com/webmasters/answer/6065812?hl=en
Or by resubmitting your sitemap - https://help.shopify.com/en/manual/promoting-marketing/seo/find-site-map
If you have any further questions please don't hesitate to ask. You can reach us at hellokit@shopify.com
We like being able to communicate instantly and interact with our customers when they need us for questions. Need to improve few things.. Overall good application
We used this app for a few months and found some serious limitations. One, it's not possible to search for or within conversations. That means you could have a conversation with a customer and not be able to find it unless you scroll through all conversations and find it manually. Or worse, if you have multiple chats from the same customer, you have to re-read all of them until you find the specific conversation piece you're looking for to confirm that you say the same thing again. Using the Shopify Inbox app through a mobile phone doesn't let you type more than a few lines before you lose the "send" button and can't send the message. We found a work-around (type the message, then close the chat, then re-open the chat to see the send button) but it's really clunky and not well thought through. Lastly, when we remove the app we'll have no record of any chat conversations because the chat transcripts were never emailed to our email inbox as promised. That's a complete fail that really limits the ongoing use.
We appreciate you taking the time to reach out and write your review so that you could share some of the pain points you've had with Shopify Inbox thus far. I can certainly see why a lack of a search function makes browsing your conversations difficult, and why not being able to type longer messages on mobile before losing the "send" button is far from ideal.
Our development team welcome feedback from merchants and I will be sure to pass on all of your suggestions to them for their perusal. Thank you for getting in touch. -Victor, Shopify Support
amazing works great
Haven't used it for long, but so far been good. Will continue to use as it is a good communication tool with customers who seem like it being available
Good stuff
its been good, but there isnt
Application facile à utiliser. Le plus est l'intégration de la messagerie Instagram. Dommage toutefois qu'elle ne soit pas intégrée en natif sur Shopify et permette d'envoyer des message depuis les commandes (le GROS points noirs de Shopify)
better than zendesk since we can have multiple users on the app at that same time. And it's free which is definitely a huge bonus for us since we are a small business without a lot of extra $$ for apps like this.