Shopify Inbox

Very good, solid app which fits in well with workflows while keeping bloat to a minimum.

My only suggestion is to provide a way to get rid of the fake notification badge which appears even when there's no messages for the customer, which is irritating for users and somewhat of a dark UX pattern.

It would be great if it only appeared when there's an actual message for customers.

お客様とのやり取りに使用していますが、時々メッセージが来ていることに気が付きません、改善方法はありませんか。
また、海外からの問い合わせが多いので、翻訳機能があるととても助かります。今はメッセージをコピーして、googlの翻訳機能を使用しています。

It works really well and I am able to personally assist customers.

A very useful tool for keeping in touch with customers and potential customers

Class

[ Update: Rating this app from 3 to 4 stars. The Shopify Inbox team actually listened to my feedback, enabled customers to upload images, and fixed the integration page on their app. Thanks for that. However, I discovered a few more issues: 1. I integrated Shopify Inbox with Instagram, and when a customer chats from Instagram, it doesn’t show the customer’s name or username but instead shows, "Shop Visitor xxx." So we would need to go back to Instagram to check on the customer’s name or username, which is a hassle. It would be fantastic if you could display the customer's name or username, similar to how Facebook Messenger does. 2. I like the fact that this chat is visible on the checkout page as a button under the Total line, and when the chat button is clicked, the chat box is opened, but the color no longer corresponds to the theme’s chosen color. It appears to be black. It would also be great if this was fixed to correspond to the chosen color. ] __ [ Switched from tawkto for ease of sharing products directly from the chat itself and so that customers could track their orders directly from the chat. However, it would be better if customers are able to share images instead of having it sent through other means especially if they receive wrong or damaged goods or if they’re having issues on the website where they would need to share screenshots etc. Not having this feature would create additional hassle to the customer to email or WhatsApp us the issue. Also, there is a bug when the customer gets disconnected while chatting and when the customer resumes the chat, Shopify Inbox still marks them as ‘Customer is offline. Your reply will be emailed.’ Another bug is that the integrations are not working. The integrations page is just blank when clicked. Nothing happens. Will update this review if the customer upload image feature is introduced and if the bugs are fixed. ]

Easy enough to use but when having a conversation with a customer my messages apparently go to them through email, according to a customer. This isn't good because it makes communication difficult for my customers who are having small chat.

I really like this app. But sometimes you have to log in so many times to get to your messages. Would love it if there was a quicker way!

Great so far, easy to setup and use. Like the integration with order fulfilment detail. But don't like the 100 char minimum in the review field!

It does what it's designed to do. I wish there was a link to the page my customer is contacting me on. It just gives me the page title which can be hard to find sometimes and not very efficient for a fast response time. You have to always have the Inbox tab open to get desktop notifications for open conversations. Other than that, it works fine just had some design suggestions.