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The app works well and does as it should for an easy online chat app. I wish that you could attach images in the chat to better assist customers, I have to ask them to email me for that. I would also like it if I could send more than one link at a time and have it popup as a preview window. Lastly, there are issues with the shopify inbox on my computer communicating to the shopify inbox app on the cell phone. I will read a message and mark it closed yet I still have the notification on my app and no unread messages in the "open" section. Just a small glitch. Notifications are persistent and not as customizable as they should be. Could be slightly improved and be really wonderful!
Thank you for writing your review and for letting us know how you have enjoyed Shopify Inbox so far, and how you think it could be improved. I am happy to share that in the latest version off the app, customers will now have the ability to send images in their conversations that you can then view in the app. We also appreciate your feedback on the notifications issue which I will pass onto our development team. -Victor, Shopify Support
I love it - it just like Gorgias but better and easier to use and free. It's one of my favorite apps
Super simple app that gets the job of live communication done. However it does not offer any scheduling options so you need to be available 24/7 and it has an non remove-able message about leaving your phone number for a text message reply. I don't want customers having my personal cell number so un-installing this app.
Hello Five and Diamond, thank you for your review and feedback! I can address these concerns for you, as they are understandable. The ability to set hours is available only on IOS at this time, but is coming for Android soon. I agree, it's not easy being available 24/7!
Your personal cell phone number will not be shown. If the buyer leaves a phone number, you can reply directly from within Shopify Ping. The buyer will be sent a text message to the number they left from a randomized phone number that Shopify Chat provides - not your own cell phone number. The buyer can stop receiving messages by texting "stop" or by deleting the conversation.
We would love to see you re-installing the app if this information helps. Just keep it updated and you can benefit from scheduling hours when that feature is released.
Feel free to contact us if you have further questions. Our email is ping@shopify.com.
Thanks again and hope to see you back!
Warm regards,
Veronica N.
Ping Support
Nem at sætte op og nem at bruge både på computeren og mobilen. Efter jeg har sat chatten op, så sker de fleste af mine henvendelser denne vej igennem
great app, works well and its free! developed by shopify, they put the full force of their company resources into this free and useful app!
Handy, nicer to have a native alternative to Intercom. The sync between Facebook seems to be intermittent as not all messages show up and if someone replies to a customer message within Facebook, it doesn't show up in Inbox.
Hey, there. Thank you for taking the time and writing this review! We're delighted to hear that you're enjoying our Shopify Inbox app, and we appreciate your feedback on the sync between Facebook. While the issue may have more to do with whether messages are sent through the online store chat or email, we'd be happy to pass your feedback along to our development team. Cheers! -Elias, Shopify Support
Hace poco tiempo que la he instalado en mi web, pero de momento me parece genial, muy fácil y funciona bastante bien.
Por hora usei pouco ainda. Mas estou gostando bastante.
This is awesome. I prefer this chat function, versus emailing my customers from the business email address. this way, everything stays on my shopify site, and its essentially like texting. Efficient, safe, I love it!
es buena pero ya debe ser chatbot