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Funktioniert gut, man kann die Anfragen sofort bearbeiten, ohne am PC zu sein. Sehr praktisch, wenn man viel unterwegs ist.
good app, happy using this app, and you can download it on your mobile...
service and customer service are good enough
Its so useful and the integration with social media means I can reply to customers asap. The automated tracking is the best. I am very happy!
no se que decir, me siento comodo en la pagina. Poco a poco se ve que tiene mejoras.
Allows me to answer questions customers have regarding a product or order. In answering customers quickly it has brought in extra sales which I may of lost.
I need two features that are essential.
1. Remove conversation history
2. Unblock someone
The app could be more intuitive, I am having to use it since it will now have to replace KIT. WHICH SUCKS!! But overall it's okay.
Hello LUXURIOUS BASICS, thanks for your review and feedback!
It is unfortunate that Kit is retiring from Shopify Ping as of March 31, 2021. However, since you are based in an SMS supported region for Kit, you can continue to use the app until August 31. 2021. Here is a Help Center article (https://help.shopify.com/en/manual/ping/kit/setting-up/#changing-from-shopify-ping-to-sms-messaging) as well as a short video (https://vimeo.com/518189718) on how you will switch your communication method for Kit from Shopify Ping to SMS.
As for Shopify Chat, it is a conversational commerce tool that will hopefully aid in turning conversations into conversions. Here is an article to help guide you on how to optimize chats conversations.(https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store).
Finally, please ensure that your Shopify Ping app is up to date so that you have the best experience with the app and Shopify Chat. https://www.shopify.com/ping
If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
So far so good! I love that I can use this instead of Meta's Inbox for Business (which frankly, is awful). I would just request a "star" feature, so the team can easily see which customers need replying to when there's a lot of volume.
Hey, there! So glad to see that you're enjoying the app so far. I can definitely see how a star or pinned feature would be of use, so I'll be sure to pass this on as a feature request for you. In the meantime, I'd definitely recommend making use of the staff assignment feature, as this will help to ensure all customer conversations are being responded to in a timely manner, and also helps keep track of who handled which conversations: https://bit.ly/39B4X03. Cheers! - Brie, Shopify Support
I used this App to help me change the original email address that does not exist anymore, but it did not work. I need more help
Hello BeautyErrands, Thank you for leaving a review!
I'm sorry to hear that you are having issues logging into the Shopify Ping mobile app. I will follow up with an email to you so we can resolve the issue. In the mean time, please use the desktop version http://shopifyping.com/.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Works great to communicate with customers. Only downside is having to sign in all the time if you get notified and don't have the web page or app loaded already. It's not too much hassle but if a customer is waiting live then it will consider you "away" and might end up emailing them by the time you reply.
Thank you for taking the time and sharing this feedback with us! We're delighted to hear that our app is working great for communicating with customers. We also appreciate the feedback on improving the sign-in or response process, and we'd be happy to share them with our development team. Cheers! -Elias, Shopify Support