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I like the simplicity and it is so much easier to use than most of the other products out there. However, in it's simplicity, there are things- simple things, that would really help us out, like a search function. I just got some items back in stock (and I do have an app to alert back in stock sign ups) but it would be nice to message those customers who had asked and who may not have signed up for an alert. I also would love MORE automatic responses. Just 2 or 3 more would be great. But beyond that, I am really liking it.
Hey, there! Thanks so much for taking the time to leave your feedback here. I can definitely see how these additions would be of use in the app. I've gone ahead and passed your feedback onto our developers for future consideration. Cheers! - Brie, Shopify Support
Applicazione di per se valida, mancano alcune funzioni che la renderebbero più interessante come ad esempio una funzione più avanzata della gestione delle chat. E una maggiore personalizzazione del logo a comparsa
In the form in which the client leaves his data for contact, no phone number. How do I insert a phone number item?
Hi, there! Thanks for taking the time to leave us a review for Shopify Inbox. At this time, you're unable to edit the pre-chat form to request a customer's phone number. At this time, emails are collected to allow you to speak to your customers asynchronously via email if both parties aren't able to participate in a live chat. However, having the option to request this information would bring some additional value to Inbox. I've gone ahead and passed your feedback along to the team for future consideration. Thanks again for your review! -Imogen, Shopify Support
So far it's worked well for us.
This is a great add on feature that allows you to keep the original email requests handy.
Overall the app facilitates easy sharing of sales promotion information to audiences from Facebook and Instagram.
Excited to learn more about this feature and to see how it works. It is important to have quick and complete conversations.
Shopify is one of the e-commerce stores I have been with and I love the way I get to sell at my pace. I have a hard time finding the best store format to download my Ail link on and getting Shopify to work with Google but I think it's just me!
By far this is one of the better sites for new beginners like me
So far so good. Will update after using for a few months.
One negative - can't change the default - track my order pre-filled answer.
Thank you for taking the time and sharing this feedback. While you can't change the initial default "Track my order" message, you can edit the follow-up responses under Quick replies (https://bit.ly/3PHm0wo). That being said, we understand that changing the default message is important to you and we'd be happy to share your feedback with our Development team. Cheers! -Elias, Shopify Support
The app is good, but there is a delay with notifications to reply to messages. So far I have only had a couple of messages so I will see how it goes in the future.
We appreciate you notifying us of this issue, and I am glad to hear that you've otherwise found the app to be a useful tool for you and your business. Our developers are shortly going to be pushing a new update for Shopify Inbox that should address the delayed notifications issue you've been experiencing; please send an email to inbox@shopify.com addressed to Victor if the issue seems to be persisting over the course of the next few days and I will be happy to assist you further. -Victor, Shopify Support