Shopify Inbox

This app allows me to respond to customers in a timely fashion. I love it.

really like this -all linked to customers , and their history etc -so makes it very very easy

I would love it if Shopify Inbox could also handle my email channel from customers, not just the live chats, because I currently use a separate system.

i love it it helps me with my customer service faster. because email can get lost in all the spam we recieve on a daily basis.

this app helps a lot :o)

It makes it easy to respond and provide service; they could add more features to the app to improve customer service.

Greatly helps with responding to customer queries!

The app works great, but I need to be able to (automatically) translate instant answers to customers language (i.e. Dutch for Dutch customers etc). Please implement this, thank you!

All good, it does what it should do.
The only problem, but I think it's more of a Shopify issue, is that sometimes on the mobile app it does randomly log out and I can't know, so I stop receiving notifications.

It's really glitchy. There is no doubt that it is a powerful conversion tool, but it's far too glitchy with messages not loading or coming through instantly, meaning the customer drops off whilst waiting for a response. The AI auto messaging feature is also poor, if you start typing a message, the AI auto message feature will then completely overwrite your message.

It's been great. Customers can get an answer quickly and it doesn't take up too much of my time