Shopify Inbox , 리뷰 4,436개
상세 검색
-
평점별
Phone chat can't attach photo. If phone chat have attach photo function will be better. For other function so far so good.
Thank you for taking the time to write your review and provide us with your feedback. I can see why having the option to send photos in the chat would be beneficial and I will be sure to pass your request onto our development team for Shopify Inbox. -Victor
App was working fine until last night I updated it like it said. Now it won't open. My customers keep asking questions but I can't respond. Aggravated
Hello AvaSophia & Co., thank you very much for your review and feedback. Our sincerest apologies for the aggravations. We have released fixes for all the recent bugs, are you still having problems?
I recommend re-installing to the latest version of Shopify Ping, and if you have any questions, contact our team directly at ping@shopify.com.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***
Best regards,
Veronica N.
Senior Support Specialist - Ping
Die App ist eine große Erleichterung in der Kommunikation mit den Kunden! Ein paar Punkte könnte man noch verbessern: Integration mit Instagram Nachrichten funktioniert in der Inbox leider nicht (nur auf Facebook).
Es wäre außerdem super wenn man Notizen an einen Chat anhängen könnte und die Sofortantworten könnten ein paar mehr Zeichen vertragen. Man ist hier schon sehr eingeschränkt mit der geringen Zeichenanzahl. Wir nutzen die Sofortantworten nämlich als FAQ. Ansonsten super :)
I'm using this app it's very good for a small business, it's free, it don't have too many options see it on my site ezcellusa.com
Love this app for my business! Super efficient to maximize your customer service and to ensure you don't miss out on sales when customers have questions & can't find what their looking for.
Great app, it helped me secure many sales and answer any questions that customers may have before purchasing. So really happy and highly recommend it!
After installing this app. I have started receiving many messages, which are nuisance sometimes. However interaction with potential customers actually give more relief to them which, I believe, lead to worry free shopping. So overall this app. helps my business.
Can't set opening hours and the notification does not work every times. better just when its closed let costumers write email right away or send on Messenger
Hi Ledimporten,
Thanks for taking the time to submit feedback and a review!
Currently, only iOS users are able to set hours of availability within the Shopify Ping app for Shopify Chat. We understand how this is an important feature for merchants and our developers are working this feature on Android and Web/desktop. I don't have an exact date for when this feature will be available on Android. But keep an eye out for app updates!
If you have any questions issues or additional feedback, please feel free to reach us at ping@shopify.com. We continually work towards making Shopify Chat a better app and rely on your feedback!
Thanks again,
Ruby C.
Senior Support Specialist - Ping
Pretty nice native feature, helps to keep your shop organized without the need for a million third party apps.
Hello Cosmos Gear Co., thank you for your 5 star review and feedback! We really appreciate you taking the time to let us know your thoughts. Wishing you great success in your ecommerce journey!
Best regards,
Veronica N.
Ping Support
Very convenient--allows you to be where your customers are (website chat, social media) but saves the time and hassle of managing a number of different instant messaging channels.