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This is a great app so far. Would love a way to bookmark, star, or prioritize open chats or create some kind of ticketing system. As sometimes there is follow-up required with some questions.
Also would love the ability to save/organize/tag chats.
Hey, there! I'm glad you're liking the app so far! Thanks for taking the time to leave a review and some suggestions. I can see how these can improve your workflow and make it more efficient, so I'll relay the suggestions to our development team. -Summer, Shopify Support
It works good but need little more improvement in accuracy, notification and instigation. Overall works good.
Very good, solid app which fits in well with workflows while keeping bloat to a minimum.
My only suggestion is to provide a way to get rid of the fake notification badge which appears even when there's no messages for the customer, which is irritating for users and somewhat of a dark UX pattern.
It would be great if it only appeared when there's an actual message for customers.
Hi, thanks for your feedback. I definitely hear you and can understand that the notification badge in appearing for new visitors can cause some confusion. I'll be sure to pass on your thoughts to our internal development team, so that they're aware of the need to customize or disable the notification badge. Thanks again! -Kimi, Shopify Support
I love using Shopify. It makes it easy to run a successful business. I only wish there was a better Customer Service option to speak with a real person when issues arrise.
I love the app and it really helps me communicate with my customers. Please update a block button for people who want to offer services or people who use it to harass businesses using your service.
Hi, there! Thanks so much for taking the time to leave a review for Inbox! We're so happy to know that Inbox has helped you build stronger communications with your customer base. Your idea of a 'block' feature to prevent spammers or harassment is a great idea! I'm happy to let you know that I'll be taking this feedback to our Product Development Team, so they can look into making it a reality in the future. Thanks again for your review, and we hope you continue to enjoy Inbox! -Imogen, Shopify Support
We have had a fairly good experience; it was initially a rocky start with the interface issues to other selling channels but once those issues were resolved then it has been pretty good.
Our customers use it A LOT so it has been a great addition. The only thing that has kept me from giving 5 stars is the chat is a little glitchy. Some people don't see messages and think we are ignoring them even though we have sent replies. Also some newer messages arrive before older ones making the chain confusing.
Otherwise a great addition to our store.
sometimes dont receive messages, overall a very good tool. gives a professional touch to my business and helps in increasing sales
Nice app. It's integrated with my live chat, Instagram inbox, and facebook messenger so i get messages from all channels in one place. The only issue is having to log in every time.
Thank you for writing your review and for letting us know how you're finding it! I'm glad to hear that you've been able to integrate your communication platforms through Shopify Inbox and are using it to speak to your customers.
We also appreciate you letting us know that you'd like to be automatically logged in each time you open Shopify Inbox and I will be sure to pass this feedback onto our developers. -Victor, Shopify Support
Very good. Seems to be a little laggy between phone and computer. It usually appears on phone immediately and sometimes message doesn't show up for up to 5 minutes on the computer. Other than that works great!!