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So far so good. Will update after using for a few months.
One negative - can't change the default - track my order pre-filled answer.
Thank you for taking the time and sharing this feedback. While you can't change the initial default "Track my order" message, you can edit the follow-up responses under Quick replies (https://bit.ly/3PHm0wo). That being said, we understand that changing the default message is important to you and we'd be happy to share your feedback with our Development team. Cheers! -Elias, Shopify Support
it helps facilitate communication with customers and best of all its free. our customers use it daily
The app is good, but there is a delay with notifications to reply to messages. So far I have only had a couple of messages so I will see how it goes in the future.
We appreciate you notifying us of this issue, and I am glad to hear that you've otherwise found the app to be a useful tool for you and your business. Our developers are shortly going to be pushing a new update for Shopify Inbox that should address the delayed notifications issue you've been experiencing; please send an email to inbox@shopify.com addressed to Victor if the issue seems to be persisting over the course of the next few days and I will be happy to assist you further. -Victor, Shopify Support
Easy to use, all coms in one place - customers do complain though about the wigget popping up all the time.
great way for customers to contact you without having to share your phone number across the internet
The app is great, I wish it has the ability to edit:
1- Text on the button "Chat with us!" .
2- Enable/Disable auto question "What's my order status?".
3- Change the color of the button which closes the chat.
Thanks for your review and feedback, ULTRA UNIT!
I will submit your feature requests to our Developers, including the ability to change the look and text of the chat button and the ability to disable/enable the automated order-look up feature. These are great suggestions!
If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
The app is fantastic however the only downside is the tracking details lack information. It just tells you that the order is either fullfilled or unfulfilled which is insufficient for clients.
its good for communication but issue is timing.
because lot of time gap between Asia and north America
over all a nice.
thanks
I'm not really sure why you're not listening to your customers, but this app is horrible. Have to install Ping, then KIT (which is awful, I don't need updates every day, all day), I don't always get notifications that a customer sent a message. When I do check the app and have a message, I have no idea who the customer is. Can't respond on desktop. Very annoyed. Will be looking elsewhere for something better.
Hi Keepsakes by Ashley,
Thank you for your feedback and I'm sorry to hear you didn't have a good experience with Shopify Chat.
Kit is a free tool that is built into Shopify Ping to act as a virtual employee. Since Kit offers a range of free marketing tools such as email marketing, thank you emails, creating posts to Facebook, as well as the ability to create paid marketing campaigns on Instagram and Facebook, we wanted to get it in as many merchants hands as possible. However, I completely understand your feedback about being notified by Kit frequently. You can message "Stop" to Kit within the conversation - and that will stop Kit from sending any more proactive messages to you.
Customers are anonymized in Shopify Chat in order to ensure their privacy and that it is used as a customer support tool and not as a marketing tool. But we have since built in a feature that prompts visitors to leave an email address or phone number. Shopify Chat will then compare that information to your customer list in Shopify, and if it sees a match it will replace the anonymized visitor title with the buyer's name, email address, or phone number.
I'm going to reach out to you personally over email to follow up on the issues you were having with notifications to see if we can get that sorted out.
Take care,
Ellis from Ping and Kit Support.
Gute App, leider kann man keine Dateien verschicken (bspw. eine PDF-Rechnung o.ä.).