리뷰 (4,784)

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4.8
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2022년 3월 2일

Gostei muito deste APP Poderia ter integralização com whats App?
Muito boa a ideia experiência premium!
abraços!

storebraz
브라질
앱 사용 기간 3개월
2022년 10월 26일

I used to get bogged down with emails to the point of not checking inbox for days - too much junk mail! I'd miss customers' emails. Not any more! I love this app because it lets me know when I have a customer wanting to talk with me, and that's really important to me. Tip - be sure to enable mobile notifications and you'll never miss another timely connection with a customer.

Indiodyssey
미국
앱 사용 기간 6일
2021년 9월 3일

This app could be the death of any new started shop or e-commerce service if the app itself seem to stop working and even delete itself from the containing apps used for a shop? C'mon - developers should really start looking at the fundamentals of how this app is built and why it keeps crashing in a similar fashion for us all.... When its working - it does its job and it does it good. But its really unstable at the moment...

Svenskt Kratom
스웨덴
앱 사용 기간 6개월
답글 Shopify개 2021년 9월 29일

Thank you for writing your review and for sharing your feedback with us here. I can appreciate the frustration in seeing the app crash or fail to load, and how disruptive this can be for your business.

If you are experiencing consistent issues with the app I would recommend trying to access it in another browser to see if the problem persists there. If you see that the app is still crashing across multiple browsers, please contact our support team directly so this can be investigated in more detail: https://bit.ly/2AWw5VA. -Victor, Shopify Support

2020년 5월 13일

I mean seriously what can you expect from a free app. But in all honesty, this app is worst than free. It will cost you money in loss of customers. I've tested it as a customer. Once you click on the "Chat" you can't go back on to the shop, you have to open your site/shop on a new tab, so have the chat in one tab and your shop on another tab (Mobile device as I haven't tested on desktop). By then my customer has a high chance of losing interest because I certainly won't be bothered to switch from tab to tabs for a question. Disgraceful how Shopify can't fix their own app after so many bad reviews...

Sleems.com
영국
앱 사용 기간 5개월
답글 Shopify개 2020년 6월 10일

Hi Sleems.com
Thank you for your feedback!

Buyers visiting your store on a mobile device should be able to minimize the chat screen by clicking the banner found at the top of the conversation screen. If that banner isn’t clickable on your end, please contact our team at ping@shopify.com and we can look into what could be causing that.

On desktop the chat will appear as a small conversation window in the bottom right corner, that won’t impede your customers ability to navigate the store.

If you have any other questions or feedback, please don’t hesitate to reach out to our support team!

2022년 7월 29일

We are not able to get ringing notification on phone when a custer is jumping on the chat to solve the concerns.

Mercy Abounding
영국
앱 사용 기간 5개월
답글 Shopify개 2022년 8월 16일

Hey, there. Thanks so much for taking the time to leave us a review for Shopify Inbox. If you're having issues with getting notifications from Inbox, this is likely due to the app not having the permissions needed to send notifications. Please, access the 'settings' area of your mobile device and then look for 'notifications.' From there, find the Inbox app and select it. There should be a toggle in there for you to turn on notifications for the app. If you've turned them on and still don't receive the notifications, please reach out to our Live Team (https://bit.ly/2AWw5VA) for some additional support. - Imogen, Shopify Support

2021년 2월 7일

I really wanted to like this app. Integration with Apple Messages works well, it looks good and everything is centralised on Ping. Plus it’s free. However, just turning this app on instantly kills my pagespeed score! It’s loading webfonts, google captchas, jquery and a bunch of other stuff. Plus I have no control over it. There should be an option to manually insert chat onto the theme, so I could get some control on how it’s loaded. Or options to disable chat on mobile version (it’s where it’s most noticeable the performance hit). Or please do anything really about performance, I want to use this app and chat service but as it is it’s simple impossible.

Arda Suppliers
포르투갈
앱 사용 기간 6개월
답글 Shopify개 2021년 2월 24일

Hello Arda Suppliers, thank you for your honest review and feedback.

We understand how important page speed is for our Merchants and this feedback is valuable. I will be sharing it with the Developers.

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

2022년 3월 23일

the great and essential app, that allows real-time chat with customers. glad its from shopify. we just started using it.

e4cents
캐나다
앱 사용 기간 3개월
2022년 7월 25일

很好用! 大大缩短了与客户之间交流的时间!客户的问题我们能够第一时间解决,不用像以前等几个小时。帮助我们卖家能有效察觉到产品问题所在!及时改正!顾客也能够放心购买!很好!很棒!很满意!希望能持续设计出更多高效率的软件解决用户痛点!

Jewelryrail
중국
앱 사용 기간 6일
2022년 12월 5일

Sehr gute App. Wir sind sehr zufrieden, es ist eine gute Möglichkeit mit Kunden in Kontakt zu kommen.

Viehweg Spezialitäten
독일
앱 사용 기간 6일
2021년 3월 28일에 편집됨

It was very helpful setting up my clothing business and chatting with costumers very quickly. i love it.

Beiga
남아프리카
앱 사용 기간 3개월
답글 Shopify개 2021년 3월 29일

Hello Beiga, Thank you for leaving a review and your thoughts on the app!

I'm so glad you love the app so far! Please do keep up-to-date with app versions so you can take advantage of feature releases.

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping