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Do what it should do for free, after a week-end 5 chat opened, a sale that won't happend without it occured. Good job. Even If I will probably move for something with more features it's the best app to start open chat on your store.
I was using another chat app - i switch to Shopify - I like it - I use it on my mobile - very simple & effective way to communicate with customers
Very useful app, connects well to all devices and has a nice FAQ features which saves a lot of time for users
I just loaded and so far like it! Really like the add product option!
We have already converted orders in the first 48 hours.
Would be nice if I could respond to chats on my cell! It does not optimize for the cell phone. Also would like chat notifications on my cell.
So much better than the chat app I was on and much cheaper!
Steve
Hey there, Tianello! Thanks so much for taking the time to leave us a review for Inbox! I'm happy to let you know that you can actually download and install the stand-alone 'Shopify Inbox' app to your mobile device, so you can answer chats and get notifications on when new messages come in. I have a document here that you can use to learn more: https://bit.ly/3sdVbaF! -Imogen, Shopify Support
Getting Unable to load conversations, not working saying error 1000
Getting Unable to load conversations, not working saying error 1000
Hey, there. Thank you for reaching out and bringing this to our attention. We did experience some service interruptions at the time of this posting. However, we're happy to report that our developers were able to resolve the issue later that day.
If you're still experiencing issues with Shopify Inbox, then we'd be happy to take a closer look at your account. Please reach out to our Support team via the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to assist you through a callback, live chat, or email. Thanks again! -Elias, Shopify Support
Me gusta mucho es fácil y practico su uso para mi tienda se las recomiendo un montón como ella no hay otra
i love it ;) its very userfriendly and easy to handle ... it works perfect together with my store ... i can only recommend this app!!!
Very Good, works great . I will use it again . easy to chat . enjoy the app. thatk you very much. //
Email Notification settings for new chats and new messages for existing chats are very limited. It is easy to miss a new chat or new message from a customer. There are Push notifications available if the iOS/Android app is installed, and there are Desktop notifications you can enable for Chrome, but what this app really needs is an actual Settings feature for Notifications.
Hey, there. Thanks so much for leaving a review for Shopify Inbox. We appreciate your feedback regarding the notifications you receive when being told about new messages and chats. Feedback such as what you provided us helps us build Inbox into something better with every new update, so I'm happy to take this feedback to the team for their consideration. Thanks again for your feedback, and if you'd like to leave us any additional feedback, feel free to do so. -Imogen, Shopify Support
I would give 5 starts but there is a major issue with with Google robots and SERPS. The app is injecting a "(1)" at the beginning of the page tiles to signify the number of messages. This shows up on search engine results pages. Resubmitting the sitemap doesn't fix the issue. Either remove that injection or code it in a way so it is invisible to Google robots. Thank you!
Hey, there. Thank you for bringing this to our attention. Our developers have been made aware of this issue and a fix has been deployed to fix this. It worth noting that it is likely that you'll need to wait for Google to recrawl your website in order to see this resolved. If you'd like to request a recrawl manually, please take a look at the process here: https://bit.ly/3HUjHT9. Cheers! -Elias, Shopify Support