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Having an in-store chat option definitely increases customer engagement, and we have had a few extra customers purchase due to the chat, which might not have otherwise. It'd be great if the app had the option to add/edit hours of availability for the chat, so folks don't just sit around wondering when they'll get a response, but for what it is, it does its job well.
Hello RiceRoadGreenhouses, thank you for the detailed 5-star review!
I love to hear that Shopify Chat has led to sales. And, it will hopefully lead to more! Shopify Ping does offer availability hours, which is set up in the Ping app. Availability hours let the customers know that you are away, but it does not prevent customers from chatting in. Here is a link to the help doc explaining how to set it up: https://help.shopify.com/en/manual/ping/setup#set-your-chat-availability
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Wishing you the best in your business success!
Ruby C.
Senior Support Specialist - Ping
Easy to use, notifies me right away, easy to set up for common Qs, works well on both phone (iPhone) and desktop (Mac).
THE ONLY REASON WHY I DON'T USE IT IS BECAUSE I CAN'T HEAR THE NOTIFICATION SOUND ON MY iPHONE - IT'S NOT LOUD ENOUGH!!!!!!! i
Hi Download Business Course!
I'm sorry to hear you're having issues with the notification volume. New messages from a buyer through Shopify Chat should create a notification on your iOS device that is accompanied by a sound.
I will reach out to you personally over email to troubleshoot this issue and get everything sorted out.
Take care,
Ellis from Ping & Kit Support
really usefull!! i love it. we are receiving less questions overall. I recommend to use the more FAQ and put them there...
Just installed but seems to working just fine. BRAVO Shopify!
I removed a third party chat app as I like to keep Shopify integrated app whenever possible.
Sehr cooles Feature, um mit den Kunden sehr nah und schnell zu kommunizieren. Einfach in der Implementierung und auf jedem Gerät erreichbar. Ist man nicht so schnell, dann geht es nahtlos per Mail weiter. Könnte einfacher und besser kaum sein.
Vielleicht in Zukunft noch mit einem Bot, der die Wartezeit zur Erfassung der Bestellnummer nutzt und intern direkt verknüpft.
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I used this app to provide real time customer care. I love when it shows the customer's email and order number that the request pertains to as well as the showing of the customer's current cart items. It will be even better if I can paste screenshots directly in the message box instead of needing to make it a file then attach. Also if I can 'like or love' the customer's message directly as if in the actual chat program, that would be great.
Thanks so much for taking the time and writing this review! We're delighted to hear that our app is helping you with real-time customer care. We'd also be happy to submit your suggestions to our development team regarding the ability to paste screenshots and react to customer messages. Cheers! -Elias, Shopify Support
Una app super útil, sencilla de usar y con la interfaz bastante amigable. La verdad que es muy práctica. Lo que le falta para 5 estrellas es integrar más canales de contacto para poder centralizar las consultas (whatsapp, google, facebook, instagram...).