리뷰 (5,861)

전체 평점
4.7
평점 수준당 개수
  • 평점의 79%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 3%가 별 1개입니다
2021년 7월 29일

This app is so poorly designed it's almost impressive. Neither the mobile app or the browser allows for switching between shopify stores, so once you logged in from a store, that's where it is. I have three stores so I have to have one in the mobile app, the other on Chrome and the third in Safari just be able to answer customers on all three. Even if you click links from an email, designed to take you specifically to a conversation, it will still take you to the first domain you opened on that browser.

Blasted RC
덴마크
앱 사용 기간 2년 초과
2020년 12월 1일에 편집됨

Have never used it before so I have no opinion as of this moment. Don't need 100 characters to make my point however.

Heartland Soapworks
미국
앱 사용 기간 1년 초과
답글 Shopify개 2020년 12월 1일

Hello Heartland Soapworks, thanks for your review and feedback!

If you want to add more feedback at a later time to this review, feel free to update it!

You can also reach our team if you have any questions or issues. We can be reached at ping@shopify.com

All the best to your success!

Best regards,
Veronica N.
Senior Support Specialist - Ping

2023년 10월 13일

Shopify Inbox is super convenient and is the best for quickly answering customer questions! :)

Sugar Cloud Collective
미국
앱 사용 기간 대략 1개월
2023년 11월 4일

Good. Enjoy the contact with customers.

Lard Ass Butter
오스트레일리아
앱 사용 기간 1년 초과
2022년 2월 20일

better than zendesk since we can have multiple users on the app at that same time. And it's free which is definitely a huge bonus for us since we are a small business without a lot of extra $$ for apps like this.

Madison River Fishing Company
미국
앱 사용 기간 1년 초과
2024년 4월 29일에 편집됨

Easy, fast and integrates perfectly. You can see their cart and location, but you cannot instigate conversations. I would recommend.

Tentsile
영국
앱 사용 기간 1년 초과
2022년 2월 21일

Easy app to use and has made a large increase in the communications with our customers. Would highly recommend.

FatMan's Garage
미국
앱 사용 기간 대략 1개월
2023년 9월 26일

Great basic chat support system, native to shopify. Would like to see a few things before moving to Shopify Inbox full time.

1. Initiate ticket via email. If your customers email you for support, you can't use Shopify Inbox. All tickets must be initiated in chat first.

2. Shopify Inbox recently lost the ability to connect to social media messengers like Instagram and Facebook, as well as Apple's iMessage. This was a big step back; hopefully it returns.

3. Shopify Magic surfaced answers. Right now, Magic is only used for the merchant to pre-fill quick answers that the customer needs to click. The AI should be able to pull answers from around the website, such as product pages, blog articles, policies, etc.

Graydon Skincare
캐나다
앱 사용 기간 2년 초과
답글 Shopify개 2023년 9월 29일

Hi, there. Thanks so much for taking the time to leave a review. We truly appreciate the detailed feedback you've given as it's what helps us develop the product forward. I'll be sure to mention that to our team. These are great suggestions for the AI as well. The product is still fairly new, but we've got some exciting features coming down the pipeline! -Rio, Shopify Support

2022년 5월 17일

la he usado muy poco, pero me ha gustado tener la posibilidad de enviar al cliente rápidamente el producto que desea comprar.

PUNTO SUAVE
파나마
앱 사용 기간 1년 초과
2023년 7월 28일

Muito Boa consigo conversar com vários clientes de todas as localidades e tudo integrado sem precisar ficar mudando de plataforma Gostei

KODSTORE7
브라질
앱 사용 기간 대략 1개월