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I find that many more customers are reaching out for help. In the past I only had a "contact us" page and customers used it sparingly. Now we get engaged customers every day.
Hey there, Modish! Thanks for taking the time to leave us a review for Inbox! We're so happy to hear that Inbox has had a meaningful role in helping you enhance your customer care practices for your business. Customers love being able to speak to businesses, and we're happy we were able to help you build these types of special relationships with your customers! -Imogen, Shopify Support
Ter um chat na minha loja é importante. Mas não imaginei que fosse tão bom. Vinculei às minhas redes sociais e sou notificado e posso responder por aqui, conversas das redes sociais. Isso é incrível! Além de ser muito fácil de configurar, oferece respostas automáticas, o que facilita muito o pronto atendimento e orientação ao cliente. Muito satisfeito até agora. Super recomendo!
It is a very good app, very easy to use, smooth communication with customers and friendly interface~~
I love how fast and interactive this feature is. I Always feel plugged into my customers. A great way to answer questions while it's still fresh on their mind.
Amazing platform for owners to get in contact also for others to email on suggestions. This also allows us as shopify store owners to gain access to people browsing our adds on the social media platforms we post on. My only suggestion is that shopfiy open a portal so that one may search other store owners and link up with them to conduct business.
Todo genial! La verdad es que funciona de maravilla y se integra a todos los canales de venta. MUY RECOMENDABLE. El único problema es que, los correos de notificación no se pueden desactivar y se mandan a todos los empleados de la tienda. ¿Alguien le pasa lo mismo? Por todo lo demás, excelente.
I would give it a 5 star but I just started using it. I need to try it out a little longer to decide if it deserves that extra star. As of right now it is work pretty good
Works a treat. The feature to set auto responses is very useful. This app is where the sales are converted.
Please i need help. I want to uninstall this app but there is no such option. When i click on the Apps menu , this Inbox app does not appear
Thank you for reaching out and bringing this to our attention. If you'd like to uninstall an app, then we've got a step-by-step guide to help you with that right over here: https://bit.ly/2Qc8hTn. However, if you'd like to set up Shopify Inbox and give the app a try, then please follow our setup guide here: https://bit.ly/3CnmL92.
If you need further assistance with Shopify Inbox, then we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Thanks! -Elias, Shopify Support
Good app except it should allow customization on..
- Icon ; SVG attributes can be set.
- Allow notification to be disabled for new visitors.
- More FAQ Instant answers rather than stick to 7
Hi there, Clare-Rae. Thanks a bunch for taking the time to leave a review for Inbox. I love having the chance to check out these reviews, because we are always provided with such great feedback to help us make Shopify Inbox into something better. I'm happy to say that all of the feedback you've provided here has been passed along to the Product Team for thier consideratin. Who knows, maybe we'll see some of your feedback requests become features in a future version of Inbox! Thanks again! -Imogen, Shopify Support