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App was working fine until last night I updated it like it said. Now it won't open. My customers keep asking questions but I can't respond. Aggravated
Hello AvaSophia & Co., thank you very much for your review and feedback. Our sincerest apologies for the aggravations. We have released fixes for all the recent bugs, are you still having problems?
I recommend re-installing to the latest version of Shopify Ping, and if you have any questions, contact our team directly at ping@shopify.com.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***
Best regards,
Veronica N.
Senior Support Specialist - Ping
I have to uninstall it and install it over and over again every time I want to open it to reply to a customer. Till I do all that, a customer is gone.
Hello Ploocy, thank you for your feedback! Our apologies for the issues having to install repeatedly. We have a fix now for the recent bugs in the app, please update to version 1.1.9 so you have the latest fixes.
I'll get in touch soon to see how it's going and if you have any further feedback. Thanks for trying Shopify chat!
Best regards
Veronica N.
Honestly, its a great app. I've tested a few and this one seems the best in terms of functionality, reliability, easy of use, mobile access.... We uninstalled after the meaningly update to button design and PLACEMENT. The new design options are childish and since we cannot adjust distance from corners, we have had to set up other buttons based off where this button lands.. The update not only changed the design but also the placement, now all out buttons are out of wack. Its too much work to go in, every time the developer decided to change thing up, and adjust the other buttons.
Also in response to the review where "The app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".". The developer response is spot on! The customer can click "forgot password", on the login page, to initiate the process of resetting or creating a password
Die App ist eine große Erleichterung in der Kommunikation mit den Kunden! Ein paar Punkte könnte man noch verbessern: Integration mit Instagram Nachrichten funktioniert in der Inbox leider nicht (nur auf Facebook).
Es wäre außerdem super wenn man Notizen an einen Chat anhängen könnte und die Sofortantworten könnten ein paar mehr Zeichen vertragen. Man ist hier schon sehr eingeschränkt mit der geringen Zeichenanzahl. Wir nutzen die Sofortantworten nämlich als FAQ. Ansonsten super :)
Nice app, easy to use, but hard to get documentation. As I'm trying to disactivate the first popup that displays itself, and couldn't find a way to do so. Please help about that!
Love this app for my business! Super efficient to maximize your customer service and to ensure you don't miss out on sales when customers have questions & can't find what their looking for.
I'm using this app it's very good for a small business, it's free, it don't have too many options see it on my site ezcellusa.com
Great app, it helped me secure many sales and answer any questions that customers may have before purchasing. So really happy and highly recommend it!
This has been operational for a couple of months with us now, it does everything we expected and hoped it would do. It seamlessly integrates with our web site in an obvious yet subtle way. It has helped us engage with customers very simply and effectively.
I guess my only gripe would be, why is it not included as a standard feature of the Shopify platform? As such I wish we had been aware of it much earlier.
After installing this app. I have started receiving many messages, which are nuisance sometimes. However interaction with potential customers actually give more relief to them which, I believe, lead to worry free shopping. So overall this app. helps my business.