리뷰 (5,757)

전체 평점
4.7
평점 수준당 개수
  • 평점의 78%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 3%가 별 1개입니다
2022년 1월 9일

I would give 5 starts but there is a major issue with with Google robots and SERPS. The app is injecting a "(1)" at the beginning of the page tiles to signify the number of messages. This shows up on search engine results pages. Resubmitting the sitemap doesn't fix the issue. Either remove that injection or code it in a way so it is invisible to Google robots. Thank you!

Trovelle
미국
앱 사용 기간 4개월
답글 Shopify개 2022년 1월 20일

Hey, there. Thank you for bringing this to our attention. Our developers have been made aware of this issue and a fix has been deployed to fix this. It worth noting that it is likely that you'll need to wait for Google to recrawl your website in order to see this resolved. If you'd like to request a recrawl manually, please take a look at the process here: https://bit.ly/3HUjHT9. Cheers! -Elias, Shopify Support

2023년 10월 2일

Sehr praktisch, allerdings noch Luft nach oben
Freuen uns über weitere Optimierungen :)

Judith Williams Cosmetics
오스트리아
앱 사용 기간 2개월
2022년 7월 7일

Before I can open "in box" on home page, now I have to go to App and Sales channel to open it. It is more steps

Marabella Bridal
미국
앱 사용 기간 4개월
2023년 9월 6일

Incredible app on so many levels. Shopify has done a good job keeping the app incredibly simple, easy to use and cross-device. That being said, this app lacks some very basic integration tools that knock it down from 5 to 3 stars. It would be amazing if it could do something as simple as integrate with Google sheets for reporting, Slack for notification and team tracking, etc. A Zapier integration would be really appreciated!

My Mind's Eye Paper Goods
미국
앱 사용 기간 4개월
답글 Shopify개 2023년 9월 12일

Hi, thanks for your feedback. I can appreciate and understand the need for adding those integrations you mentioned, so I'll be sure to pass on your thoughts to our internal development team so that they're aware of the requests that you've shared here with us. Thanks again, and great to hear you're currently enjoying using our app too! -Kimi, Shopify Support

2022년 7월 25일

I got so many login requests when trying to access both mobile and on browser.... Too much work - I am deleting it again.

Libra Cable Technologies Inc.
미국
앱 사용 기간 4개월
답글 Shopify개 2022년 8월 16일

Hi, there. Thanks so much for taking the time to leave a review for Shopify Inbox. We're sorry to hear that our app asking you to login is becoming problematic for you. This is occurring to help protect your messages with your customers, and to ensure that only the person meant to be accessing them, is doing so. If you like, I can pass feedback along to the team asking them to look into this functionality. You can also consider reaching out to our Live Team (https://bit.ly/2AWw5VA) to make them aware of this issue, too, as they may be able to dive into your account to see if something else is occurring. -Imogen, Shopify Support

2022년 11월 8일

App ist gut, aber habe in letzter Zeit ständig Probleme beim Einloggen (Code 1000), was recht nervig ist.

Kienerkissen GmbH
스위스
앱 사용 기간 4개월
2020년 10월 9일

I'm writing this review in hopes that shopify will read it and improve on the app! This app has actually helped us engage with many buyers, and close many sales. BUT...and this is a big but...it takes forever, and it's very hard to do so using an iphone. There's no desktop version, and that makes it very expensive to make these sales. What it has proven to us is that there is a need for chat in our store and customers love having that access. Our wishlist... a desktop version, an order lookup in the chat itself, and an immediate prompt / text box for customers to leave an email. At this point, customers are only prompted to leave an email after they've asked a question. Then, they're told "oops, we're not here, please leave your email" and often, they do not. They're so disappointed we've wasted their time by then that they click off. It's not a horrifying app. But, I'd call it "chat for beginners". Very beginners ;)

Susan Connor New York
미국
앱 사용 기간 4개월
답글 Shopify개 2020년 10월 13일

****Hello Susan, some new updates have been released, including Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ****

Thanks so much for your review and great feedback! We do indeed listen and I will take all your points directly to our product team, they are great ideas and may be implemented in the future.

I will personally reach out to you when some of those features are launched, but in the meantime, keep your app updated for any latest features.

All the best,
Veronica N.
Ping Support

2021년 9월 16일

This app does not support image. you won not able to see on your mobile. it's completely disappointed.

GYM SUPPLEMENTS U.S
방글라데시
앱 사용 기간 4개월
답글 Shopify개 2021년 10월 5일

Thank you for getting in touch and for writing your review. The Shopify Inbox app allows you to upload and share images with your customers via your mobile device; I just tested this myself in my iPhone and was able to share an image successfully. I would recommend referring to our documentation on setting up the app (https://bit.ly/3Dapxxx), and if you're still having issues, you can contact our support team directly who'd be happy to assist you with this image load problem you're seeing on your mobile phone: https://bit.ly/2AWw5VA. -Victor, Shopify Support

2019년 11월 26일

I have a iphone and it tells me i have to go to my desk top to pick app i want to add. I cant even get this to work computer say it cant load because its an app and not a program. page just sits and flashes.

Custom Conchos And Tack leather by design
미국
앱 사용 기간 4개월
2023년 8월 21일

Very easy to use!! I like the section of questions and answers.
Also, the users use a lot the inbox

Chiqui
칠레
앱 사용 기간 4일