리뷰 (5,479)

전체 평점
4.8
평점 수준당 개수
  • 평점의 78%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 3%가 별 1개입니다
2022년 10월 25일

So far, so good. The application has worked great and right after setting it up I already had multiple messages. Really think it helps inform customers of our product and probably will convert to sales.

Summit Battery Group
미국
앱 사용 기간 대략 4시간
2022년 12월 16일

annoying app. should be delisted from the store. Repeatedly receiving emails and its too much annoying

Togs Leftovers
파키스탄
앱 사용 기간 5일
답글 Shopify개 2023년 1월 15일

Thank you for taking the time and sharing the feedback. We can certainly appreciate how it feels to receive unwanted emails. If you’d like to uninstall our app, then we've got a step-by-step guide on how to do that here: https://bit.ly/3knkyFK. If you need further support with our app, then we'd be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support

2021년 2월 3일

Por que dicen que es gratis si no lo es? no confundan a la gente, ahora no soy capaz de desinstalarla. me pueden ayudar?

BUY FROM HOME SHOP
스페인
앱 사용 기간 4일
답글 Shopify개 2021년 2월 12일

Hello BUY FROM HOME SHOP, thank you for your review and feedback.

I'm sorry to hear that you are having issues with the app. Shopify Chat and Shopify Ping are completely free. The only charges may come from third party apps that you integrate with Shopify Ping. I will follow up with you personally via email to help sort everything out.

Please keep an eye on your inbox for an email from me. Thanks again, talk soon!

Kind regards,
Ruby C.
Senior Support Specialist - Ping

2022년 11월 29일

This app is not elegant. Would require you keep someone on staff 24/7.
You lose the option to be able send necessary items like return shipping labels, because PDF is not a valid attachment. Prospects ask anything that pop's in their head. AND , I receive a notice of request in my email but can't respond without going into an app. Does not work on my phone, because I don't access full shopify on my phone when I'm out of the office. NOR do I want to be available 24/7 !

Portolano Canada
캐나다
앱 사용 기간 4일
답글 Shopify개 2023년 1월 15일

Thank you for taking the time and writing this review. We greatly appreciate your feedback and we can see how being able to add attachments, such as PDFs, can be beneficial for enhancing the experience of our app, and we'd be happy to share this as a feature request to our development team.

That being said, we understand that you don't want to be available 24/7 and you don't want to access Shopify on your phone. In this case, you may find the third-party app, Tidio - Live Chat & Chatbots (https://bit.ly/3GDh5Ku), more suitable for your needs. Tidio offers both live chat and chatbots, so you can use the app in the office and the chatbots can answer the more common questions when you're out of the office. Their app also integrates with mailing services, such as Mailchimp and Klaviyo, if that's something you're looking for. Cheers. -Elias, Shopify Support

2020년 11월 5일

Sham was such a a great service rep all my answers were all taken care of great app i got a $130 sale within 1 hour of answering a question through chat two thumbs up

www.Nuroco.com
미국
앱 사용 기간 대략 4시간
답글 Shopify개 2020년 11월 10일

Hello www.Nuroco.com, thank you very much for your 5 star review!

I am so pleased you have had a great experience with Sham, one of our best and most senior customer support advisors. He is amazing to work with and his knowledge is formidable!

If you ever need any further assistance, you know how to get in touch.

Wishing you many more sales!

Warm regards,
Veronica N.
Senior Support Specialist - Ping

2022년 5월 28일

Je l'ai installé hier et déjà beaucoup de contact avec ma (future) clientèle. Très contente de l'impacte. Je dois encore régler quelques petites choses, installer l'application sur mon téléphone et j'espère que tout ira bien. Quelques lenteurs hier soir, mais peut-être une exception. Merci !

Fougère
벨기에
앱 사용 기간 2일
2022년 9월 28일

It's good, it if had an option to like buzz on the bottom that would be cool or to notify when someone is on the website.

SmokeTokes
미국
앱 사용 기간 대략 3시간
2021년 2월 8일에 편집됨

Enjoyed this app, but staff can't respond: ("you dont have permission ). Already sent invite, but still same message.

Optique Prima
필리핀
앱 사용 기간 3일
답글 Shopify개 2021년 2월 24일

Hi Optique Prima, thank you for your review and feedback!

Staff accounts are able to connect with Shopify Ping to respond to customers via Shopify Chat however, they will need specific permissions set within the Shopify Admin. Here is the link to the help doc that lists the required permissions: https://help.shopify.com/en/manual/ping/setup. I will send you a personal email to ensure that your staff is set up right!

If you are pleased with the app, feel free to update your review. And, if you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com

All the best to your future success!

King regards,


Ruby C.

Senior Support Specialist - Ping

2021년 5월 17일

We had the chat installed, but it has the following problem: you open the chat, type your message. Then you are asked for your email. If you have entered the email, you have to type the chat message again. That's anoying for the customer.

Punkt & Strich
독일
앱 사용 기간 3일
2023년 4월 20일

I don't really know how Scammers have figured out the brand new shop I literally just opened 3 days ago and it is set to private I haven't even added a product yet and I keep getting scammers all in my inbox like crazy. I'm not able to report them either, every single other app that has a messaging system has a report button. This is a problem and it needs to be fixed ASAP

Secretcatcandles
미국
앱 사용 기간 2일
답글 Shopify개 2023년 4월 20일

Hi there, Secretcatcandles.

Thanks for taking the time to provide your feedback. We apologize that your experience with the app hasn't been optimal. To address the issue you mentioned, we would like our internal team to review your account and provide further assistance. In order for us to investigate, you'll need to head over to the Shopify Help Center (https://bit.ly/3cJkx8V) to create a support request. Victoria, Shopify Support.