리뷰 (5,480)
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Very smooth integration into website, mobile and desktop. Real-time. Looking forward to many conversations and sales!
1 click install, easy to use. Great for online stores with an active customer base. Fb messenger only allows 33% of users to contact us, we are looking forward to more people using Shopify chat to contact us.
Seems like a solid build app.
Many thanks from the team at Paysocialmedia.com
It seems to be working fine, which is strange considering it is a Shopify-made app. By the way, there is a bug with the official Bundles created using the new official app.
In fact, bundles are always showed as not in stock in the chat on buyer side (of course they are not). They appear in stock from admin side, even in Inbox, but not on the chat. That's strange and must be solved asap
Easy to install and comfortably running with KIT Ping on my mobile. My country Austria is not included yet in the SMS service but I would prefer mobile chat so this is the better option anyway.
+++
Einfach zu installieren und läuft komfortabel mit KIT Ping auf meinem Handy. Österreich ist nicht im SMS Service enthalten, aber ich bevorzuge eh den mobilen Chat also ist es so eh die bessere Option für mich.
Hello EGOECO!
Thank you for the five star review! So glad you found the app was easy to install and use with Shopify Ping. Shopify Chat conversations can be managed through Shopify Ping app on iOS, Android or Web (http://shopifyping.com/).
If you have any other feedback or questions, please reach out to our team: ping@shopify.com.
Thanks again!
Ruby C.
Senior Support Specialist - Ping
Great app and great support like always from Shopify. If i have a question, then shopify is always there to help me instantly. Cool stuff, no problems.
Hello Cintalia, thank you very much for 5 stars!
I'm so pleased you are experiencing Shopify's amazing support network. We are here 24/7 to help with any questions or issues that may arise.
Our team for Shopify Ping and Shopify Chat can be contacted anytime directly at ping@shopify.com or via the support section of the app.
Wishing you great success!
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Works great and I'm so happy this exists now. It would be great if the customer got a red notification on the chat button showing they got a response from us if they closed the chat window
Hello Lancaster Cast Iron,
Thank you for your review, we appreciate your feedback.
We wanted to let you know that now customers will see a red notification on the chat button letting them know that you have responded to their message if they have closed the chat window.
All the best,
Ellen
This app really is badly made. Lots of 'American' phrases in the text that can't be edited (you should at least be able to edit the button text! but you can't). Very poor for a Shopify official app.
Hi Nice Things by Helena,
I'm sorry to hear you're not having a good experience with Shopify Chat currently.
Shopify Chat's button text will automatically translate to whatever language your Shopify theme is set to.
I'm going to reach out to you via email personally to go over the steps on how to translate your theme should you so wish.
Take care,
Ellis from Ping and Kit Support.
Just enabled chat 2 hours ago and have already received 8 spam messages. What can we do to block these spammers?
Hi there, thanks for your review. Spam messages are often an unfortunate inevitability when you open up lines of communication on your store, but you can block messages within Inbox when you see that they are spam. You can also enable Google reCAPTCHA on your store to prevent bots from contacting you: https://shopify.link/2drP. -Victor, Shopify Support
The app is straightforward and easy to install, as well as customize. However, the usefulness is severely limited for non-iOS users, even with the new desktop Ping release. At minimum, the ability to set an availability schedule is a must. Will gladly re-evaluate once the feature set is improved.
Hello Science Shepherd, thank you very much for your great feedback and review!
Yes, Android is more limited at the moment, however we will definitely be releasing the same features that are currently available on IOS devices. Please keep the app updated so you have those as soon as they are released.
Glad to see you are aware of Ping for desktop, hoping that helps with your customer conversations.
If you have further feedback, questions or concerns, get in touch with us directly at ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
Only for iOS. No Android version. This is very disappointing since Android still owns more than 50% market share - more than iOS.
Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".