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We should be able to archive the conversation once its done. Also Once it is read you cannot change it to unread. I get hundred of messages everyday and It is hard to keep track
So far, so good. The application has worked great and right after setting it up I already had multiple messages. Really think it helps inform customers of our product and probably will convert to sales.
annoying app. should be delisted from the store. Repeatedly receiving emails and its too much annoying
Thank you for taking the time and sharing the feedback. We can certainly appreciate how it feels to receive unwanted emails. If you’d like to uninstall our app, then we've got a step-by-step guide on how to do that here: https://bit.ly/3knkyFK. If you need further support with our app, then we'd be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Por que dicen que es gratis si no lo es? no confundan a la gente, ahora no soy capaz de desinstalarla. me pueden ayudar?
Hello BUY FROM HOME SHOP, thank you for your review and feedback.
I'm sorry to hear that you are having issues with the app. Shopify Chat and Shopify Ping are completely free. The only charges may come from third party apps that you integrate with Shopify Ping. I will follow up with you personally via email to help sort everything out.
Please keep an eye on your inbox for an email from me. Thanks again, talk soon!
Kind regards,
Ruby C.
Senior Support Specialist - Ping
This app is not elegant. Would require you keep someone on staff 24/7.
You lose the option to be able send necessary items like return shipping labels, because PDF is not a valid attachment. Prospects ask anything that pop's in their head. AND , I receive a notice of request in my email but can't respond without going into an app. Does not work on my phone, because I don't access full shopify on my phone when I'm out of the office. NOR do I want to be available 24/7 !
Thank you for taking the time and writing this review. We greatly appreciate your feedback and we can see how being able to add attachments, such as PDFs, can be beneficial for enhancing the experience of our app, and we'd be happy to share this as a feature request to our development team.
That being said, we understand that you don't want to be available 24/7 and you don't want to access Shopify on your phone. In this case, you may find the third-party app, Tidio - Live Chat & Chatbots (https://bit.ly/3GDh5Ku), more suitable for your needs. Tidio offers both live chat and chatbots, so you can use the app in the office and the chatbots can answer the more common questions when you're out of the office. Their app also integrates with mailing services, such as Mailchimp and Klaviyo, if that's something you're looking for. Cheers. -Elias, Shopify Support
Sham was such a a great service rep all my answers were all taken care of great app i got a $130 sale within 1 hour of answering a question through chat two thumbs up
Hello www.Nuroco.com, thank you very much for your 5 star review!
I am so pleased you have had a great experience with Sham, one of our best and most senior customer support advisors. He is amazing to work with and his knowledge is formidable!
If you ever need any further assistance, you know how to get in touch.
Wishing you many more sales!
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Je l'ai installé hier et déjà beaucoup de contact avec ma (future) clientèle. Très contente de l'impacte. Je dois encore régler quelques petites choses, installer l'application sur mon téléphone et j'espère que tout ira bien. Quelques lenteurs hier soir, mais peut-être une exception. Merci !
Very happy with the app. The only thing I wish it could do is to easily create a new order from the app as opposed to having to log into the last order in Shopify.
It's good, it if had an option to like buzz on the bottom that would be cool or to notify when someone is on the website.
Enjoyed this app, but staff can't respond: ("you dont have permission ). Already sent invite, but still same message.
Hi Optique Prima, thank you for your review and feedback!
Staff accounts are able to connect with Shopify Ping to respond to customers via Shopify Chat however, they will need specific permissions set within the Shopify Admin. Here is the link to the help doc that lists the required permissions: https://help.shopify.com/en/manual/ping/setup. I will send you a personal email to ensure that your staff is set up right!
If you are pleased with the app, feel free to update your review. And, if you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com
All the best to your future success!
King regards,
Ruby C.
Senior Support Specialist - Ping