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Nice free app. The only thing that annoys me, is that enter automatically sends the message, and you need to hold shift to make a new line. There should be a setting to disable this, so you can only send by clicking "send"
Thank you for taking the time and sharing this feedback with us. We understand how automatically sending the message as opposed to creating a new line when hitting enter can be annoying, and we'd be happy to pass this feedback along to our development team. We hope to see this change come to fruition in a future update. Thanks again! -Elias, Shopify Support
Werkt goed, blij mee :) Geen gedoe, geen problemen. We werken er dagelijks mee en de klanten lijken er ook tevreden mee te zijn. Fijn dat het in de mailbox binnenkomt.
Only I have a huge problem with the csv, why isn't it possible to download a simple csv, put in the info and upload it back again?
Hey, there. Thanks for taking some time to leave a review for Inbox! Are you having troubles editing and uploading a CSV related to Inbox? Shopify does require certain columns to be included in uploaded CSVs, so it's important to download one of our CSV templates and structures your uploads around that. It's best that you reach out to our Live Team for some assistance using this link: https://bit.ly/2AWw5VA. They'll be able to authenticate you and help resolve your uploading issue. -Imogen, Shopify Support
It's a great app, however it needs one feature. The ability to download a conversation in the rare case you get a chargeback possibly as a PDF
Its a beloved feature for our customers. If only the app would support notification for multiple stores - that is so important for us and I guess many other multiple store owners.
Hi ZARKOPERFUME, thank you for review and feedback!
I'm so pleased you are using the app to establish connections with your customers. We have received similar feedback that merchants would like to use Shopify Ping on multiple stores. Although this is not a feature that is currently available (our developers are looking into this), I do have a work around. If you have two devices - like an Ipad and Iphone - you can use each device to log into separate stores.
Hoping this leads to increased conversations and conversions.
All the best,
Ruby C.
Senior Support Specialist - Ping
It would be much better if it has translation function. Shopify Inbox does help much. Thank you all!
Great app runs smoothly and hopefully, additional features will be developed. Cant go wrong with a shopify developed app.
This app really helps with customer service however there are a few glitches. In the open category for messages there should be a blue indicator if i still have new unopened messages there. Also a button that could reorder the messages so we can go through the ones on the weekends first. Every time we would scroll to a message for example on a Saturday when our offices are closed and reply to it, it will reset the whole inbox and I'd have to scroll all the way to the bottom again. Also an autocomplete for quick message replies like instagram has would also be kinda cool. Or the option to toggle that feature. These are just a few UI adjustments that i think could make this Shopify Inbox Feature even more spectacular.
Hey, there. Thanks so much for taking the time and sharing these suggestions. We'd be happy to pass your feedback on having unread message indicators and the ability to sort messages to our development team. That being said, you can set up quick replies for the online chat, and we've got a step-by-step guide on that right over here: https://bit.ly/3Xchqe1. Cheers! -Elias, Shopify Support
Thanks for the awesome chat app. please improve the notifications for mobile as we miss the the chat replies sometimes.
Easy to use! Able to answer customers enquiries without having to leave the Shopify platform. Would love to see more free customisations. Tq again Shopify for making our lives easier! :) onlybrown.com
- Men's Fine Leather Goods & Accessories since 2011