리뷰 (6,086)
상세 검색
-
평점별
I used the app to converse with customers better.
It could handle email replies better - especially if they contain images and hyperlinks as it makes it difficult to read.
Thank you for writing this review! We're delighted to hear that our app is helping you converse with customers better. We also appreciate your feedback on improving the readability when the email contains images/hyperlinks, and we'd be happy to pass this feedback along to our development team. Cheers! -Elias, Shopify Support
Werkt fijn gelijk alle gegevens bij de hand die nodig zijn
It works well, but I don´t like that you need to search for all the company employees to assign the message again; a solution could be to Manage assignments with one or two clicks or remember the last person who answers.
The app is okay. It would be nice to be able to forward messages to other staff members who are not listed on the shopify list. We have staff who simply answer products questions and have no need for access to shopify.
Me encanta poder tener un chat directo en la pagina web y que pueda ver lo que hace el cliente en el instante
There is one annoying problem we'd love Shopify Inbox to fix. When a customer starts a chat with you, Shopify Inbox detects their location and lists it under their name at the top of the chat. eg. (United Kingdom).
However, there is no way you can search for that information in Shopify. As an example we had a lot of customers from (United States) contact us and ask when we would be open in USA. Once we were open in USA we went to create a customer segment of all those US enquiries but weren't able to. There is a Search box in Shopify Inbox but it only searches what you or the customer have written in the chat. It doesn't find other customer details like their location.
Surely this would be an easy fix? If so, when Shopify Inbox automatically creates a customer card for Chat customers, capture their location too please!!
A quick way for customers to contact us and ask questions about the availability of products or about products we sell. Had some recent problems with Nigerian cons sending me multiple chat requests to my inbox. I blocked them on my end, but wonder if there is more that Shopify can do to stop these scam artists.
Only thing i wish you could do is archive the messages or have something to clear them after you have replied
Hey, there! Thanks so much for this feedback. While archiving messages is not currently available on the desktop version of the app, you can actually do this using the mobile version. You can find out more information on how to do this here: https://bit.ly/3HZv7po under "manage conversation status". Hope that helps! - Brie, Shopify Support
Great app that allows us to provide instant customer service to our clients. The integration with Shopify and the ability to see where the customers are coming from (web page) as well as whether or not they placed an order is great. One feature that we would love to see is the ability to see the customer's cart and potentially edit it before the customer placed an order.
Very good but I would like to turn off the app emailing every message to us and just use the app.