리뷰 (6,113)

전체 평점
4.7
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2024년 1월 8일

I would like the cell phone to work as a whatsapp, sometimes you have to enter the email every so often and I do not realize that there are messages pending to answer because the cell phone app does not notify. other than that all good.

ESH
과테말라
앱 사용 기간 2년 초과
2023년 9월 21일

it has many glitches, I m not sure, it will beep then nothing comes up then after a while you will see a messge.

Parfumfrance.com
프랑스
앱 사용 기간 2년 초과
2022년 4월 15일

Bonne application en générale. Nous avons plusieurs sites de commerce et malheureusement l'application ne permet pas d'être authentifié sur deux sites en même temps. De plus, ça ne rassemble pas tous les messages des différents canaux. Fonctionne bien malgré tout, work in progress et pour le prix, on ne peut pas se plaindre.

Sportdirect.ca
캐나다
앱 사용 기간 2년 초과
2023년 9월 9일

Mit Messenger WAR ES VIEL BESSER

Secondhand4KIDS Kasecha Shop
룩셈부르크
앱 사용 기간 2년 초과
2020년 8월 20일

I wish there was a way to see and respond to chats on your computer. I feel like the Ping app doesn't always send notifications, I often seem to miss messages. It would be so useful to not have to answer on my phone.

WOLCOTT TAKEMOTO
미국
앱 사용 기간 2년 초과
답글 Shopify개 2020년 11월 3일

Hello WOLCOTT TAKEMOTO, thank you very much for taking the time to leave a review. My apologies for the delay in responding.

Be sure to have the latest Ping version installed on your phone, as we have fixed several recent bugs.

*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***

Hope that helps! Get in touch if you need anything else, our direct email is ping@shopify.com

Best regards,
Veronica N.
Senior Support Specialist - Ping

2022년 2월 19일에 편집됨

notification tone should be something I mostly missed my online customers. and customers coming back again with different chats it should be one tab only for a single customer. by mistakingly i replied twice to many customers. Everytime i have to login for online chats

Eva Trends
홍콩(중국 특별행정구)
앱 사용 기간 2년 초과
답글 Shopify개 2022년 3월 8일

Thank you for sharing your experiences with the Shopify Inbox app here and for providing us with your feedback on how we can improve the app moving forward. We appreciate your suggestions and I'll be sure to pass your comments on to our development team. -Victor, Shopify Support

2024년 2월 19일

If you have more than one store, it is hard to handle them through this app. This is my only concern why I do not use this app.

Twitter Bikes
미국
앱 사용 기간 2년 초과
답글 Shopify개 2024년 2월 21일

Hi, There. Thank you for taking the time to leave your review. We appreciate this feedback, and if you would like to include any additional information on what specifically you're finding to be a challenge while using the Shopify Inbox app and managing multiple stores, you can leave another review or feel free to message Shopify on any of our socials. Our team is always working to improve all users experience with the app. -Kitana, Shopify Support

2023년 9월 26일

Great basic chat support system, native to shopify. Would like to see a few things before moving to Shopify Inbox full time.

1. Initiate ticket via email. If your customers email you for support, you can't use Shopify Inbox. All tickets must be initiated in chat first.

2. Shopify Inbox recently lost the ability to connect to social media messengers like Instagram and Facebook, as well as Apple's iMessage. This was a big step back; hopefully it returns.

3. Shopify Magic surfaced answers. Right now, Magic is only used for the merchant to pre-fill quick answers that the customer needs to click. The AI should be able to pull answers from around the website, such as product pages, blog articles, policies, etc.

Graydon Skincare
캐나다
앱 사용 기간 2년 초과
답글 Shopify개 2023년 9월 29일

Hi, there. Thanks so much for taking the time to leave a review. We truly appreciate the detailed feedback you've given as it's what helps us develop the product forward. I'll be sure to mention that to our team. These are great suggestions for the AI as well. The product is still fairly new, but we've got some exciting features coming down the pipeline! -Rio, Shopify Support

2024년 8월 29일에 편집됨

Thank you very much for this work, but a lot of things are missing:
1. Search in messages (you may suggest connecting an external database or google sheet)
2. It is extremely important to link the conversation to a specific order. Otherwise, the conversation is lost and will no longer be found
3. Often messages are not sent the first time and you need to resend them again and again

Dostavka
우크라이나
앱 사용 기간 2년 초과
답글 Shopify개 2023년 3월 14일

Thank you for taking the time to share your feedback with us to help us better our services and offerings. We will be sure to pass your comments along to our developers for future consideration.

As for messages not sending the first time around, that is not expected behavior. Please connect with our Support team (https://bit.ly/2AWw5VA) directly so we can offer further troubleshooting. -Olivia, Shopify Support

2024년 1월 8일

Messages do not seem to get transferred to my email inbox, so I sometimes miss them or end up replying too late.

Benn~Burry
미국
앱 사용 기간 대략 2년