리뷰 (6,090)
상세 검색
-
평점별
This App Is Very Helpful, Thanks
It's great that you receive an email and you can directly chat with customers in the chat box and as the business owner, this is great for our customers. THe issue that I have an Operations / Cust Care team who run Freshdesk and I would like to copy these enquiries into their system. At the moment we are cut and pasting the Shopify Inbox calls into Freshdesk. Can this be improved? Apart from that I'm very happy with the front end and I'm just setting up my typical Q & A automation.
Hey, there. Thanks so much for leaving a review and sharing this suggestion! We're delighted to hear that our app is working well for your customers, and we appreciate the feedback. We also understand that your business uses Freshdesk and you'd like to see some improvements towards integrating with customer relationship management (CRM) programs - we'd be happy to pass your suggestion along to our development team as a feature request for considerations with future releases or updates. Cheers! -Elias, Shopify Support
I really like the app, however, I only have 2 requests (improvements) as follows:
(01) In the mobile view of my store the app icon covers the shopping cart icon which makes the user experience very uneasy, the user can NOT easily click on the shopping cart, especially as a bilingual (English/Arabic "RTL") website, if I change the icon position from right to left, the same issue will happen in the English website as well, So my recommendation is to add a feature which allows us to disable the icon on the mobile view or change it's positioning at least.
---
(02) I would love to manage which page of my website shall have the chat icon, as example I only want to have the chat icon (option) if my customers visit my contact page, not to have it on every page he/she visits on the website.
I wish you consider these 2 recommendations in your upcoming update if possible & thanks a lot for this great app
Globalement l'application est assez pratique. Le seul bémol c'est l'affichage de la liste de produit. Le nom des produits est tronqué, ce qui rend difficile la sélection de produit ayant un nom proche.
Easy to use and fast too. Love how it integrates well with Instagram. Interacting with customers in real time. I just hope the mobile app worked as well as the web app.
I think this is a great feature, the only thing I would really like is if you could have options to resize the box as it is huge on mobile view and big on desktop view. I am yet to see how customers are able to interact with the chat but so far it seems great.
We are currently in testing mode with this app and most of the features appear to function well and it will be very useful. However, a couple of issues that we've run into is that it doesn't appear that the customer is able to clear their chat history easily. New chat messages seem to be stacked endlessly on previous messages. Also, notifications seem to be hit or miss.
Hi there. Thank you for providing us with this great review and feedback. While you can't delete the messages in Shopify Inbox, you can archive them. Feel free to take a closer look into how you can do this by viewing our Shopify Inbox guide here https://bit.ly/3pxio6L.
In regards to your notifications error, this could be caused by a couple of factors. You may want to try re-installing Shopify inbox to see if you are still getting those issues, it could also be an issue with receiving emails from your email provider or Internet service provider.
I recommended trying to re-install Shopify inbox, and if you are still noticing these issues, reach out to one of our live support advisors via our help center https://bit.ly/2AWw5VA so we can take a closer look with you. Thanks again! -Marty, Shopify Support.
En la prueba inicial estuvo bien. En las siguiente, haré una revisión con cualquier cliente. Gracias
It works really well, but it was a little tricky to work out why multiple staff were getting notifications. I worked out it's actually set via Staff Permissions in Shopify, so all good now.
Je l'ai installé hier et déjà beaucoup de contact avec ma (future) clientèle. Très contente de l'impacte. Je dois encore régler quelques petites choses, installer l'application sur mon téléphone et j'espère que tout ira bien. Quelques lenteurs hier soir, mais peut-être une exception. Merci !