리뷰 (6,090)
상세 검색
-
평점별
Very happy with the app. The only thing I wish it could do is to easily create a new order from the app as opposed to having to log into the last order in Shopify.
We switched from Drift to Inbox chat. Free and easy integration, but one major difference.
Inbox sends an email for each line in the chat. I find this quite absurd.
Please consolidate. Wait a minute and consolidate. I have a conversation with a visitor and I get 200 emails. It's absurd.
Maybe there is an option somewhere and I did not see it?
First-time use, hard to say but seems to be good, we can add feedback again once we use it a spell. Thank you
so far it seems good but it would be nice to be able to customize the track my order message. right now the answer is to generic and just says Order was fulfilled. being able to add a link to the tracking would be much better!
Hey, there. Thanks so much for sharing this review! We appreciate your feedback and we can see how being able to track orders or add a link to the tracking on Shopify Inbox would be extremely helpful - we'd be happy to pass this suggestion along to our development team. Thank you! -Elias, Shopify Support
New to it but so far, easy to use and very handy for customers to get in touch!
We have had enquires straight away. I think people are more likely to use a chat function than to fill in the contact form.
GREAT APP, but could get 5-STARS if was possible to switch between different stores or have a sort of hub with all the stores enabled with Inbox! Look at the forum as there are MANY request for this feature!
Hey, there. Thanks for leaving a review for Inbox! We're so happy to hear that you've been loving the app! We appreciate the fact that you took time to leave us some constructive feedback to help improve Inbox. I've gone ahead and passed your feedback off to the Team so they can consider adding this functionality in the future. I can't comment on what may come from passing along this feedback, but the team will definitely know about your suggestion. Thanks again! -Imogen, Shopify Support
this is a great feature - just one small thing that would make it immensely better - some sort of stand alone application. being forced to use a browser has its downsides. but... the mobile app is great with it. just wish it had an accompanying windows app. if it did - its a no brainer 5 star
Hey, there! Thanks so much for leaving a review for Inbox! We're happy to hear that you've enjoyed the app so far! Your idea about building a web-app for Inbox is a good one, and honestly not one I've heard before. I think it would be worthwhile to tell our Product Team about this request, just so they can have it on their radar! I can't comment on if this feature will come into existence, but I'm happy to put it on the radar of our team! Thanks again for your review! -Imogen, Shopify Support
Nice app, integrates well with Shopify ( as one would expect ), quick install, free !, and easy to configure. It would be nice if there were more cusomisation options though - like assigning icon/ avatar to operator.
It looks good, however, can't figre out how to configure answers to FAQ, that should be a simple feature. If I can't do that I will have to uninstall as there will be a lot of messages that are only a waste of time to answer.
Hi there! Thank you for reviewing the Shopify Inbox app. To configure your FAQ section quickly, you can utilize the Instant Answers feature. This allows you to create automatic responses for frequently asked questions, which will be presented to customers when they click the chat button. You can learn how to set this up by following this guide: https://shopify.link/kz7D. -Mac, Shopify Support