리뷰 (6,113)

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2021년 12월 28일

Useful app but we have a big problem with it. It adds (1) to the page titles. And it affects google search results. The number count is caused by the notification count for the Chat feature on storefronts being added to the metadata of the store. This information is being picked up by search engine bots which then update the search result titles. We need a decent shopify help!

Jack Martin Menswear
영국
앱 사용 기간 대략 2개월
답글 Shopify개 2022년 1월 11일

Thank you for writing your review and for letting us know that you're experiencing this issue. This is something our development team is aware of and we are working with Google to find a resolution, and we believe we have found the cause of the issue and have made the change that should help resolve the issue.

The fix may take some time to come into effect as Google needs to recrawl your website in order for the problem to be resolved. You can ask them to do this as per the instructions listed here: https://bit.ly/3HUjHT9. -Victor, Shopify Support

2019년 8월 28일

You send out a recommendation but dont advise upfront it needs iOS to work, pity when Samsung users cant use so why not let merchants know before installing, this is a let down and should be part of the intro email

Ozidealsaustralia
오스트레일리아
앱 사용 기간 대략 2개월
답글 Shopify개 2020년 4월 22일

Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

2020년 10월 15일

Good concept, too raw, more frequent updates are necessary.
I encourage native apps for better integration, but this one is useless. We manage 2 stores in 1 app (android), I've to log in every time I open the app, I can't copy any message, to share with our members (sales, warehouse, etc.) I can't find where are the messages stored in the admin panel. I can't capture visitors contact details.

Oxygen Powered
오스트레일리아
앱 사용 기간 대략 1개월
답글 Shopify개 2020년 10월 21일

Hello Oxygen Powered, thanks so much for your honest feedback and review. All your points are great and some of them we are already working on to release in the future ;-)

If you keep the app updated, these improvements will be heading your way. Our apologies for the current frustrations, and feedback from merchants like you are what help us to improve. Thank you again!

If you have any issues or further questions, feel free to contact us directly, our email is ping@shopify.com.

Warmest regards,
Veronica N.
Ping Support

2023년 10월 15일

I know the app is free but people send messages and i don't receive them. i only knew this when i watched store recordings and saw clear messages/chat being send and email subscriptions to realize this app did not send any notifications or email to me. WHY?

Pawfect Napper
미국
앱 사용 기간 22일
답글 Shopify개 2023년 10월 17일

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Inbox app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into why those messages aren't being received: https://bit.ly/2AWw5VA. - Blair, Shopify Support

2020년 6월 10일

The app is ok but why do you you need full access to use the app? I wanted my assistant to manager the chat but i do not want to give her full access.

Hair So Fab
미국
앱 사용 기간 20일
답글 Shopify개 2020년 6월 10일

Hi Hair So Fab!
Thank you for your review. At this time staff accounts require full permissions to use Ping and Shopify Chat due to the fact that the app provides the ability to share draft orders with custom discount codes and shipping rates. However, we plan to address those required permissions in the near future in order to allow you to grant access to limited permissions staff members. :)

If you have any other questions at all, please don’t hesitate to reach out to our support team at ping@shopfiy.com, we’re happy to help!

2021년 8월 22일

Can not change the language. Can not delete sections. Can not customize for convenience.
Why lunch a product that is not ready!?

פריקפוא
이스라엘
앱 사용 기간 17일
2020년 8월 31일

I like how it ties together messages from different places - BUT the dealbreaker is there's no field for the customer to enter their email address. So if I don't respond IMMEDIATELY to a text, the customer browses off my site and there's no way to reach them again. Really strange execution for an app that's supposed to help customers get answers.

PocoPet Ultralight Dog Carrier
미국
앱 사용 기간 16일
답글 Shopify개 2020년 9월 11일

Hi PocoPet Ultralight Dog Carrier,

Thank you for your feedback!

Our team has recently added a feature into Shopify Chat that prompts all visitors to leave either an email address or a phone number in case you're not able to respond to them in time.

Currently Shopify Chat will only recognize North American phone numbers, but if the buyer leaves an email address Shopify Chat will look through the 'Customers' section of your Shopify Admin for a match. If it matches the email address or phone number to an existing customer it will replace the buyer's placeholder title in Ping with their name, number or email address (depending on what's listed in the customer record in Shopify). If it can't match them to an existing customer it will create a new customer record in Shopify for them instead. :)

If you have any other questions or feedback please don't hesitate to reach out to our team at ping@shopify.com

Take care,
Ellis from Ping and Kit Support.

2022년 1월 27일

App is simple enough. No fancy features like Tawk.to and its ok. However design is terrible. Pop-up window's top part goes out of screen on small desktop screens/resolutions. Also chat icon has too much margin. It is located far away from corner of mobile screen. It should be just pixels away from edges but right now it is too far away.

Özel Beslenme
터키
앱 사용 기간 10일
답글 Shopify개 2022년 2월 7일

We appreciate you writing your review and sharing your feedback with us here. I can certainly understand why you are not a fan of some of the design features you have mentioned, and I will be sure to pass your comments onto our development team for them to consider. Thank you for getting in touch. -Victor, Shopify Support

2019년 10월 16일

I would like to use this app as our model relies on personal assistance, however the features are far, far too limited. No option for a customer to leave contact information so if they leave the page all communication is lost on their end. I've found the kit integration to be generally good, but without any continuity for the customer, the app is useless.

The Beer Library
뉴질랜드
앱 사용 기간 9일
2022년 11월 2일

Very disappointing: I installed this app after Shopify notified me that they no longer supported my previous (shopify supported) app for chats. But this app only functions in one language, hopeless for all those gazillions of websites that are multi-language. My translation app (previously recommended by Shopify) cannot intervene as Shopify Inbox is a widget that seems to be loaded onto the page via an iFrame, meaning that the content is stored somewhere else and just loaded in. Sadly, Langify cannot access this type of content. Shopify's answer is to recommend 6 other translations apps. Perhaps they'd like to pay for someone to do the back office work necessary to load up all the translations again!

BEVERLY SMART
프랑스
앱 사용 기간 6일
답글 Shopify개 2022년 12월 19일

Hi Beverly, thank you for writing your review. I can understand your frustration with the limited language translation options within Shopify Inbox and we appreciate you taking the time to detail the experience you've had with the app when trying to add more languages. Our development team welcome feedback for Shopify Inbox as it helps us decide how to improve the app moving forward and I will be sure to pass your comments on to them. -Victor, Shopify Support