리뷰 (6,121)

전체 평점
4.7
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2023년 6월 27일

Your app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".And also on resetting password it show their is no account but on login it shows email already exists.

yowd
파키스탄
앱 사용 기간 6일
2020년 9월 13일

Doesn't appear to be any way to set availability on IOS either, and that is very frustrating. Customers are reaching out at all times of the night we are not able to answer at those times.

Conscious Ink
미국
앱 사용 기간 5일
답글 Shopify개 2020년 9월 21일

Hello Conscious Ink, thank you so much for your feedback!

On IOS, you can set chat availability in your app settings, but the Android version does not have this feature yet. ...

2021년 5월 17일

We had the chat installed, but it has the following problem: you open the chat, type your message. Then you are asked for your email. If you have entered the email, you have to type the chat message again. That's anoying for the customer.

Punkt & Strich
독일
앱 사용 기간 3일
2023년 6월 24일

Me gustaría compartir mi opinión y comentarios sobre la aplicación que comparte información con terceros y recibe spam de forma muy mesurada mientras promociona tráfico y negocios. Aunque entiendo que es común que las aplicaciones compartan información con terceros para mejorar sus servicios, me gustaría destacar algunas preocupaciones y sugerencias.

En primer lugar, me preocupa el hecho de que ...

Stephanosverentt
콜롬비아
앱 사용 기간 3일
2020년 8월 4일에 편집됨

Shopify, please get rid of the "Leave a number and we'll text you back as soon as we're available (an email address works too)." It's constantly showing, even when the store owner is not 'away'. It signifies to the customer that we're unavailable when we are.

Also, consider putting an end chat feature on the store owners end, automatic options and also button controlled. So the customer knows ...

AVAGADA
나이지리아
앱 사용 기간 대략 19시간
답글 Shopify개 2020년 9월 11일

Hi AVAGADA,

Thank you so much for your feedback!

Since Shopify Chat is a live chat feature, and we know our merchants are often busy and cannot get to visitor conversations ...

2023년 7월 14일

Just enabled chat 2 hours ago and have already received 8 spam messages. What can we do to block these spammers?

4J Garage
오스트레일리아
앱 사용 기간 대략 4시간
답글 Shopify개 2023년 8월 8일

Hi there, thanks for your review. Spam messages are often an unfortunate inevitability when you open up lines of communication on your store, but you can block messages ...

2019년 8월 16일에 편집됨

If you aren't always ready to respond in seconds, this will only be a source of frustration on both ends. Customer doesn't know if you're typing a response, but more importantly you can't reach them if they close the page.

I also tested on a separate iPhone, as if I were a customer. I initiated a chat, which took up 95% of my viewport. Then I minimized it so I could continue browsing. The shop ...

Best Maps Ever
미국
앱 사용 기간 대략 1시간
2021년 9월 23일

Doesn't allow you to delete the FAQ: "can I get an update on my order status". Since I couldn't delete it, I just turned it off. So not using the chat feature within the store. I would use it if they allowed us to delete that. I know many others have asked for that.

Kroose Tart
미국
앱 사용 기간 39분
답글 Shopify개 2021년 10월 4일

Hey, there. Thank you for taking the time to leave this review. We appreciate you providing us with his feedback and I can certainly see the potential benefit in your idea. I ...

2020년 6월 10일에 편집됨

Unfortunately had to disable the app because it's lacking a couple of standard features in comparison to other visitor chat apps. Also, as Ping for Android took a while, would have expected at the very least, it would have the same features as the IOS verison. For now it doesn't - one example, can't set availability hours.

NNEYAH Cards & Gifts
나이지리아
앱 사용 기간 37분
답글 Shopify개 2020년 6월 16일

Hi NNEYAH Cards & Gifts.

Thank you for that feedback.

There are some features that were not added in the initial first version of Shopify Ping for Android that we intend to ...

2022년 11월 19일

La App è fatta molto bene ma non è possibile una funzione essenziale: disabilitare la visualizzazione e nascondere il modulo pre-chat dove vengono richiesti il nome, cognome ed email del visitatore.

Grimandi calzature
이탈리아
앱 사용 기간 27분