리뷰 (5,690)

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4.7
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2020년 7월 8일

In general the app is not bad. Just the iPhone app to answer the support request forces you to install kit. If you don't want to use it you can not even skip it and it has loads of bugs so sometimes you're just not able to answer the chat messages because the iPhone app has problems (iPhone 11 Pro). I just deleted it.

Necklesse
모나코
앱 사용 기간 9개월
답글 Shopify개 2020년 9월 11일

Hi Necklesse,

Thank you for your feedback!

Kit is a free tool that is built into Shopify Ping to act as a virtual employee. Since Kit offers a range of free marketing tools such as email marketing, thank you emails, creating posts to Facebook, as well as the ability to create paid marketing campaigns on Instagram and Facebook, we wanted to get it in as many merchants hands as possible.

However, there are ways to use Ping without using Kit. I'm going to reach out to you personally over email to continue this conversation.

Take care,
Ellis from Ping and Kit Support

2020년 5월 11일

Oh no... This has killed my SEO! Google has started crawling my pages with (1) - the notification from this app in the meta title. This looks so unprofessional on Google and has really affected my organic results. You need to fix this ASAP!!!

Protein Package
영국
앱 사용 기간 9개월
답글 Shopify개 2020년 5월 12일

Hi Protein Package,
Thank you for your feedback. Our developers were able to resolve the issue you were seeing, in which the (1) notification appeared before page titles in Google searches. However, Google's site crawlers can take a few weeks between rounds, so it may take some time before the page titles are indexed without the (1).

You can speed this process up by asking Google to re-crawl your URLs - https://support.google.com/webmasters/answer/6065812?hl=en

Or by resubmitting your sitemap - https://help.shopify.com/en/manual/promoting-marketing/seo/find-site-map

If you have any further questions please don't hesitate to ask. You can reach us at hellokit@shopify.com

2022년 7월 23일

Crappy spam messages . Never a legit lead. #ew . Run away from this spam embarrassment!! Why do I need 100 characters to explain crap ?

Scruples Boutique
미국
앱 사용 기간 9개월
답글 Shopify개 2022년 8월 15일

I am sorry to hear that you've had a negative experience using Shopify Inbox and that the number of spam messages you've received has been frustrating, but thank you for taking the time to write your review and share your feedback with us here.

Spam messages are an unfortunate possibility whenever you decide to open up lines of communication with potential customers, and while we cannot prevent them entirely, there are some tools on our end we can leverage to help you try and decrease the amount of spam you're receiving through Shopify Inbox.

If you're still interested in using the app, please send me an email at inbox@shopify.com and I can outline how we may be able to help in more detail. Please address your email to Victor and I'd be happy to speak with you further. -Victor, Shopify Support

2022년 11월 28일에 편집됨

EDIT: Ever sense I left this review I have been getting tons of spam messages on Inbox and through the contact email on my website. Never a spam message until I left this review! Works great. The only complaint would be the notifications on Mac with Safari. They usually don't come through. Please add the ability to search old messages.

SaltCritters
미국
앱 사용 기간 8개월
답글 Shopify개 2022년 12월 30일

Hi there, SaltCritters. Thank you for taking the time to leave us a review for Shopify Inbox. You have a few different things mentioned in your review here, so I'm going to take a few moments to address them. In terms of your slow notifications, please ensure that you're running the most up to date versions of Shopify Inbox, Safari, and Mac iOS for your device. Updating all of these to their latest versions should help you receive your notifications in a timely manner. In regards to the request for a search function, I've gone ahead and made the Inbox developers aware of your request for such a thing. We've long had requests for this feature, so the more feedback we get to stress it's importance, the better! Lastly, to address the spam situation, I've also gone ahead and requested that our team look into adding a spam or bot filter to Inbox. This would help mitigate the impact these spammers have on your business. All live chatting apps and programs are abused by spammers (even our Support Team gets a large amount of spam every day!) so having a tool in place to mitigate it's impact would indeed be valuable. I can't comment on when these features may be added, but you can be confident that the team has been made aware of your review. -Imogen, Shopify Support

2020년 8월 30일에 편집됨

Significant lag between chat request and notification received on iphone (15 min!). Since I switched to this App, the amount of chats dropped enormously. Can;t find online version for responding via browser.

DoorOpener.ca
캐나다
앱 사용 기간 8개월
답글 Shopify개 2020년 11월 3일

Hello DoorOpener.ca,

Thanks so much for your honest review and feedback. We have greatly improved the app since you tried it, so making sure your Shopify Ping app is up to date will greatly help.

*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***

If you need any assistance or have questions, please contact us directly at ping@shopify.com and our team will be happy to help out.

Best regards,
Veronica N.
Senior Support Specialist - Ping

2021년 9월 4일

*Extremely stressful experience. Can’t access any messages although I see them there waiting to be read. The app keeps disappearing and giving me the opportunity to download however it still seems uninstalled. Rubbish!

TuftCity
오스트레일리아
앱 사용 기간 8개월
답글 Shopify개 2021년 9월 29일

I am sorry to hear that you've had a stressful experience while using the Inbox app and can appreciate the frustration in not having it work as intended. Nevertheless, we appreciate you reaching out and sharing your feedback with us in your review here.

If you are being asked to install the app again after having already done so, there may be a caching error with the browser you're using. You can try accessing the app via another browser or a private/ Incognito window to see if it works better there. If not, and if you are still unable to access your messages, I would encourage you to contact our support team directly so you can be authenticated on the store and our team can look into these issues for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support

2022년 8월 31일

I've tried to remove this several times and it just keeps popping up on my shop. I dislike it because it's extremely slow/slows down my site and makes me drop in google ranking. What I don't get it how I completely deleted it and it just decided one day to reinstall. Now I can't get rid of it. Two thumbs way down. Fix the bugs and the speed and maybe I'll change the review.

TWBS
미국
앱 사용 기간 7개월
답글 Shopify개 2022년 9월 20일

I am sorry to hear that you've had issues uninstalling Shopify Inbox and that you're still seeing it appear on your storefront. I'd recommend getting in touch with our support team directly so that we can authenticate you on your account and look at helping you remove the app from your Shopify store: https://bit.ly/2AWw5VA. -Victor, Shopify Support

2021년 6월 11일

was working fine, but now won't stay on my site? seems like an issue as this didn't happen before - doesn't stay in the app store.

bymehshake
영국
앱 사용 기간 7개월
2023년 6월 27일

constantly being harrased by marketers, freelancer & fake shopify employees.
so if youre interested in that then here you go.
i turned off the chat & inbox but yet IM STILL GETTING THESES SPAM MESSAGES

Majestic 5 Printz
미국
앱 사용 기간 7개월
2023년 8월 14일

I liked the instant connection with my customer! But I got ~10-20 people chatting and wasting my time: I am a Shopify Expert and I can help you......
Crazy! I disabled the app! Sad!

Vetted Valuables
미국
앱 사용 기간 7개월
답글 Shopify개 2023년 8월 15일

Thank you for your review! -Emily, Shopify Support