Shopify Inbox , 리뷰 1,925개
UPDATE: Is there a way to block the spammers from Nigeria? I've had 4 in four days... seems that telling them to F*** OFF and GO AWAY and TAKE ME OFF YOUR LIST doesn't work on them!!!!
I'm not going to hit you with lower stars, because it does do what it's supposed to do... It's an AWESOME app... the customers love it. And I like the way it can come into my cell phone and I can respond quickly and personally. The customers rave over that.
The ONLY thing is that we do own two Shopify Stores and we can't figure out how to have both of them come in to my phone. While my son runs the other store, it's *me* the customers are used to dealing with - so I want to be the one answering the questions.
The glory of this app is NOT having to go log in to see if anything is there a few times a day - so this not being able to have multiple stores come in to the app is a problem.
IF you add the multiple stores, please make sure that we can see where the message is coming from when the customer sends one.
THanks so much.
Hello, there. Thank you for sharing your review with us. I understand you have some problem customers you are looking to block from your Shopify Inbox. Our latest update includes the option to block certain users and conversations. In a problematic chat box, simply click on the exclamation point in the top right-hand corner.
As for using the app with two different stores, they can easily be switched between via the Shopify Mobile app. If using this method, you can view the messages related to each store in your Apps > Shopify Inbox section. If I am missing a particular pain point here, please feel free to elaborate on it so we can include your feedback for consideration. Connect with us via this direct link: https://bit.ly/2AWw5VA. -Olivia, Shopify Support
OMG I wish we had had this a year ago when starting Ive no idea why this is an app and not standard for all shopify stores. Ive been after a thing where i can log in check mail and orders all in once place. I hate going to my emails to read what customers want via a contact form thats linked to the email account. I've found it much better than shifting through hundreds of emails where customers who want things are mixed up with sales emails.
Title: Seamless Customer Connection Made Easy with Shopify Inbox!
Rating: ⭐⭐⭐⭐⭐ (5/5)
As a business owner, connecting with our customers has always been a top priority. We've tried various tools and platforms, but none have come close to the efficiency and effectiveness of Shopify Inbox. This app is an absolute game-changer when it comes to communicating with our customers, and it has significantly improved our overall customer experience. Here's why we highly recommend Shopify Inbox:
1. Centralized Communication: Shopify Inbox brings all customer interactions under one roof. From emails to chat messages and social media inquiries, everything is organized in a simple and intuitive dashboard. No more juggling between different platforms to reply to customers.
2. Real-time Messaging: The app's live chat feature allows us to respond to customer queries instantly. Customers love the quick response times, and it has undoubtedly boosted our reputation for excellent customer service.
3. Mobile Accessibility: Running a business often means being on the go. The Shopify Inbox mobile app enables us to stay connected with customers, answer questions, and manage orders even when we're away from our desks. It's incredibly convenient!
4. Automated Responses: With the help of customizable autoresponders, we can handle common queries effortlessly. Whether it's a shipping update or a simple thank-you message, Shopify Inbox takes care of it, saving us valuable time.
5. Order Tracking: Keeping customers informed about their orders is crucial for satisfaction. Shopify Inbox allows us to send tracking updates directly to customers, reducing the number of "Where is my order?" inquiries.
6. Personalization: The app also allows us to view customer profiles and order history. This data helps us personalize our responses and offer tailored recommendations, making customers feel valued and understood.
7. Tagging and Categorization: Managing a growing customer base can be overwhelming, but Shopify Inbox's tagging and categorization features simplify the process. We can sort conversations based on priority, order status, or any other criteria we choose.
8. Integration with Shopify: As expected from a Shopify app, Shopify Inbox seamlessly integrates with our store, making it a natural extension of our workflow. There's no need for a steep learning curve; we were up and running in no time.
In conclusion, Shopify Inbox has revolutionized the way we connect with our customers. It has not only streamlined our communication but also helped us build stronger relationships with our clientele. The convenience, automation, and personalization options are worth every penny. If you're looking for a tool to elevate your customer service game, we wholeheartedly recommend Shopify Inbox. It's an invaluable asset for any business wanting to create an exceptional customer experience.
Shopify inbox is wonderful. The client insights and communication options are second-to-none. In my opinion and personal experience as a solopreneur, if you're not using Shopify to run your product-based business - be it B2B or B2C - you're doing it wrong. Everything I've used on the platform to date is user-friendly and is constantly being refined. Their customer service is super helpful, knowledgeable and speedy. They've made excellent app recommendations with regard to my business needs and their resources are robust. You can tell they pay attention and care about the apps being added. Everything works as it should (or better) and zero scams have happened. Again, this is just my opinion. I've been using this platform for around 3-4 years now and am so happy I made the switch. Thank you, Shopify. 5 stars.
So far it's been an extremely helpful app. When customers make an inquiry my phone app pings so I can answer it right away. Customers are loving the direct contact. I love having a written record of the inquiries for reference. Customers who take the time to ask a question oftentimes end up making a purchase soon after. It will be interesting to see the reduction in abandoned shopping carts due to customers getting their questions answered quickly and knowing they can contact a human which builds trust.
Amazing platform for owners to get in contact also for others to email on suggestions. This also allows us as shopify store owners to gain access to people browsing our adds on the social media platforms we post on. My only suggestion is that shopfiy open a portal so that one may search other store owners and link up with them to conduct business.
This is WAY better than I thought it would be; it's on par with a full-feature chat app for what it does--the chat is great, and the limited feature set is also very helpful. Unlike paid chat apps, though, this does not tie in with a knowledge base or create tickets. But I don't use those much, so this is working great for me. One thing--I don't have any shipping, so I wish I could rephrase the option to 'track my order'.
Thank you so much for writing your review and I'm delighted to hear that you've enjoyed using Shopify Inbox thus far. In terms of being able to amend the "track my order" text, I can see why you'd appreciate this option if you don't offer any shipping and I'll be sure to pass this feedback onto our development team. -Victor, Shopify Support
This app is extremely helpful and as a result I haved closed some sales that would have otherwise disappeared into the abyss. An essential tool to speak with legitimate customers and I highly recommend it.
The only problem I have is much the same as the previous comment. Although I block them NIGERIA is a massive problem on this app. I Often get hit with "so called shopify agents from nigeria trying to solicit business, who have very thick skins and do not take no for an answer no matter how disinterested or unfriendly your response is- in other words scam artists" who badger me from dusk to dawn multiple times a day. I have been driven to responses that are not usually part of my vocabulary. I do appreciate the ability to block them as they pop up but it does not take away the frustration of having to deal with them.
I recently started using the Shopify Inbox app, and I must say it has been a game-changer for our business. The app has made it incredibly convenient to manage and stay on top of our customer conversations. The intuitive interface and features allow us to respond promptly to inquiries, provide exceptional customer support, and ultimately enhance our overall customer experience. The ability to centralize all communications in one place has saved us time and improved our efficiency. I highly recommend the Shopify Inbox app to any business looking to streamline their customer communication process.
If you haven't added a live chat option this is great...
The Inbox app from Shopify is excellent, it features:
- Quick replies for pre made replies
- Add product links to the chat
- Assign chat to staff
- You can send photos
- There is a dedicated mobile app for ios and andriod.
but it's not perfect: here's a list of features I wish it had:
- Option for Private chat
- Email the chat transcripts
- Video calling options
Also, on occasions it can be a little slow on the notifications. Also sometimes store collaborators get notified of chats... these issue to one side. I really love the live chat though and so far it has added value to our shopify store.
Hey, there! Thank you so much for taking the time to leave a review. I'm glad you're enjoying Inbox overall and feel that it's beneficial for your business. I can definitely understand how useful it would be to be emailed chat transcripts and to have a video calling option - I'll be sure to share that feedback with our developers. In the meantime, you can view conversation details in each customer's profile. All chats should be private by default, however please feel free to reach out to our support team (https://bit.ly/2AWw5VA) if I've misunderstood the request.
Feel free to reach out to us about any notification issues as well, and our team will be happy to take a look. Thank you! - Brie, Shopify Support