Shopify Inbox

Quick, easy to use, has given us a better insight into customer issues and questions and enabled us to be more responsive in and out of hours.

Caution - this app has some very serious omissions. It's absolutely NOT ready for prime time. It's missing some essential features. On the plus side, easy to install, use, and find integrated customer info. But the down sides are pretty major. If you ever run into a problem with a customer, and you need to be able to share a prior chat with that customer, you won't be able to. You can not export any chat. You can't email the chat to yourself or a customer. You cannot even copy/paste the chat transcript into a document. It just doesn't copy correctly. Further, your customer cannot log back in and see this chat. I'm pretty confused on why this app is getting so many 5 star reviews. I have used quite a few chat apps and I was suckered into this one because it's free and I generally think highly of shopify apps. However, this app just doesn't cut the mustard. I'm ditching it and getting something that has chat transcripts that can be sent to my primary customer service email address so that I can always share it with a customer. Very disappointing app.

It works wonderfully for my business, I can respond fast and effeciently

This is a great app that lets me communicate much more efficiently with my customers.

I love it - it just like Gorgias but better and easier to use and free. It's one of my favorite apps

perfect

I would like to have more details about the customers and what pages they are on. Also more promotes for them on different pages

Top app i recommand !

This platform is by far the best one we have used and are using. Recommend highly.

grate