Omtaler (5 771)
Raffiner
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Etter vurdering
I'm so grateful for this app! I have successfully converted sales by connecting directly to my customers and answering their inquiries. The Shopify Inbox added a layer of trust and professionalism to my store.
It's easy to use and integrates FB's consultation. Nice and great! It would be better if it could support video uploading.
I'm delighted to hear that you've found Shopify Inbox to be easy to use and helpful for your business! Thank you for writing your review and sharing your feedback here.
I can also see why being able to add videos to Inbox conversations would be helpful when conversing with your customers, and I'll be sure to pass on your suggestion to our development team. Thanks again! -Victor, Shopify Support
Please guys you need to add Whatsapp chat integration into Inbox.
I like the new updates showing customer order details. thanks
Thanks so much for taking the time and writing this review! We're delighted to hear that you like the new update on showing customers' order details. We also understand that you'd like to see a WhatsApp chat integration and we'd be happy to pass your suggestion along to our Development team.
That being said, if you need a chat integration for WhatsApp in the meantime, then we'd recommend trying something like 'WhatsApp app by Super Lemon' (https://bit.ly/3cnd55S). Cheers! -Elias, Shopify Support
Loving the simplicity and ease of this app and am excited about its possibilities. I hope that it can record sales based on customer service agent chats.
need dark mode
Hi there! Thank you so much for sharing your feedback, this is a great suggestion. -Shay, Shopify Support
Not having desktop or android accessibility really limits the usefulness of this app. Let us know when it's available to a wider audience.
Hello Doc Hotties,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants!
Best,
Ellen
Highly recommended easy to use. It will be more useful if could access the online shop while replying
Thank you for writing your review and sharing your feedback with us here, and we appreciate your recommendation. I will be sure to pass your suggestion onto our development team as I can why it'd be useful to be able to open the online store when speaking with a customer.
I hope Shopify Inbox continues to be of use to you and your business moving forward, and thanks again for reaching out. -Victor, Shopify Support
This app is great - we are a very small business and it makes offering the livechat feature super seamless. I answer chats at my desk or on the go on the mobile app. The only thing I wish they would add is an attachment feature. But I really like the send a product feature
Easy to chat with mobile or desktop customers. Will be testing it out for Black Friday week when we have the highest volume.
Hello NookSleep, thanks so much for your 5 star review! Hopefully the Shopify Chat helped during BFCM and led to more sales and great customer conversations.
Wishing you great success!
Best regards,
Veronica N.
Senior Support Specialist - Ping
Works well. We can definitely better manage communication with our customers. I would rather this be integrated within the same shopify app and not a separate app but that's just an additional improvement