Omtaler (4 707)
Raffiner
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Etter vurdering
I'm writing this review in hopes that shopify will read it and improve on the app! This app has actually helped us engage with many buyers, and close many sales. BUT...and this is a big but...it takes forever, and it's very hard to do so using an iphone. There's no desktop version, and that makes it very expensive to make these sales. What it has proven to us is that there is a need for chat in our store and customers love having that access. Our wishlist... a desktop version, an order lookup in the chat itself, and an immediate prompt / text box for customers to leave an email. At this point, customers are only prompted to leave an email after they've asked a question. Then, they're told "oops, we're not here, please leave your email" and often, they do not. They're so disappointed we've wasted their time by then that they click off. It's not a horrifying app. But, I'd call it "chat for beginners". Very beginners ;)
****Hello Susan, some new updates have been released, including Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ****
Thanks so much for your review and great feedback! We do indeed listen and I will take all your points directly to our product team, they are great ideas and may be implemented in the future.
I will personally reach out to you when some of those features are launched, but in the meantime, keep your app updated for any latest features.
All the best,
Veronica N.
Ping Support
Wish it could be Text not e-mail....
Inbox does a very good job interfacing with customers!
Very easy to manage conversations with customers
geat-thank you
It works well, but when you type a response to the customer you have to mouse over to the Send button. On other apps you can just hit enter and it sends your message. It slows you down a little bit.
Very good
Love it, thanks for shopify to develop this app!
Helpful app.
Very easy to use!! I like the section of questions and answers.
Also, the users use a lot the inbox