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this is very good. A little recommendation. Please give the settings to change the automated questions from the customer's perspective. I only see one "I need an update for my order" and that too cannot be customized.
Hello pearlsnlucent.com, thank you so much for your review and feedback! Glad you like the app and hope it leads to more sales for you.
I really appreciate the feedback for having the ability to edit the automated questions for the Order Lookup feature. I will bring that to our product team, thank you!
Wishing you all the best success. Get in touch if you need anything else.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
We use the app on both desktop and mobile, so far it's been great for engagement! We're averaging a sale for 1 in 3 conversations started which is a great conversion rate for our industry. We definitely recommend!
1/3 is a great number! Glad to hear things are working well for you. Thank you for your feedback. -Ivy, Shopify Support
I absolutely love the app because my customers often contact me through it and I'm able to answer any questions they have. It increased my convertion. More money for me = 5 stars for the app:)
wonderful. solved many issues in one place like a boss. really nice experience to handle all social handlers in one place, but this will be a Big boss if we can integrate WhatsApp with it.
Very helpful with replying your customers if you are small business turn on this app and you will never regret it.
Muito eficaz e fácil de utilizar, tudo funciona como deveria e é muito mais prático do que responder a varias mensagens em várias plataformas, ter um sítio para responder a tudo é perfeito! Obrigado!
the app is improving and adding more features. Would suggest making a desktop app, and have some preset robot reply like FAQ. At the moment, it justs show "What's my order status?" which is seldom needed from us.
Hello Yau Shing Gems, thank you for your feedback and review!
We do indeed have Shopify Ping available on desktop now. Head to shopifyping.com and login with your store name and email. It certainly helps many merchants to handle chats.
Great idea about presets, although they are coming for Android devices. (This is currently available on IOS devices.) Just keep your Shopify Ping app up to date and enjoy the newest features.
Hope that helps! Get in touch if you need anything else.
Best regards,
Veronica N.
Senior Support Specialist - Ping
The app is very useful. I get my clients to chat very easily and closed the deals. Just one thing that I miss is if it could be on the checkout page or if we had the option to place the "Chat with us!" button anywhere.
I am glad to hear that you have found Shopify Inbox to be a useful too for staying in touch with your clients. We appreciate you sharing your feedback with regards to moving the chat button, and I will be sure to pass your comments onto our app team. Thank you for writing your review. -Victor, Shopify Support
This app is fantastic. We're able to help clients wherever we are from a phone/ipad/laptop without any issues -- additionally it's helped close a ton of sales and maintained our reputation for fast client support. Great features throughout and easy to setup and customize. It would be amazing if there was a search component so I could find a conversation containing a particular word, order number, date, or name. I find myself needing to go back regularly to capture details and it's a lot to manually go through. Great job on this app overall, it's critical to our everyday business!
We're delighted to hear that our app is helping you with your business! We appreciate the feedback and we can see how having a search component can help increase the efficiency for managing your business, and we'd be happy to pass these suggestions along to our development team. Thank you for taking the time to share this amazing review! -Elias, Shopify Support
Outil efficace pour entrer en contact et renseigner les clients. Parfois les messages arrivent tardivement. Correct dans l'ensemble.