Omtaler (4 894)
Raffiner
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Etter vurdering
really usefull!! i love it. we are receiving less questions overall. I recommend to use the more FAQ and put them there...
Just installed but seems to working just fine. BRAVO Shopify!
I removed a third party chat app as I like to keep Shopify integrated app whenever possible.
I am really pleased with the Shopify Inbox it is proving to be a great tool. Thank you
Tem sido bom. Sinto falta de mais recursos, mas as poucas funcionalidades são bem integradas. Seria interessante integração com o WhatsApp.
the problem I'm having is the automated "check my order status" question that pops up in the chat box, how do you remove it? also, I feel the chat window is asking way too much from the potential customers is there a way to make it a one step process?
Hello Earthly Bae, thank you for the review and feedback!
At this time, the "check my order status" cannot be removed. However, it can be re-ordered in the FAQ section so it appears on the bottom. You can add your own FAQs that are customized to your store/products. Find out more here: https://help.shopify.com/en/manual/ping/shopify-chat/shopify-chat-faq. By asking for your customer's email or phone number, Shopify Chat is able to link that customer to a pre-existing customer profile in your Shopify admin or create a new customer profile so that you are able to follow up with that customer.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
El servicio de shopify inbox es bueno pero estaría mejor que fue in-app y no otra ventana. Esa función haría que la mensajería sería más rápida y eficiente.
There are some things I like about this app, how it is integrated into the website, how you can make sales directly from it.
At the same time, it is annoying that it is so barebones. Also, the constant (1) notification when my customers are on the site I find annoying.
I have set limited hours of availability, but if they are online when I am not available, the app still acts like I am there until I respond. Then my automated "I am not here" message shows up. But... this is super annoying. It is misleading to our customers. I would love to make the chat unavailable entirely when we are not there.
Hi KJ Urban Winery & Craft Brewing Supplies.
Thank you for your feedback! At this time there is no way to hide the chat completely when outside of your available hours, however, we always appreciate hearing how we can improve upon our product. :)
Our team has recently released a feature for Shopify Chat in which a buyer is now prompted to leave an email address along with their questions should they wait longer than a few minutes for a response.
The Chat will search the buyer’s response for an email address, and if one is found Shopify Chat will then replace the visitor’s placeholder title of “1SC” with their email address in order for you to be able to follow up. :)
If you have any other questions or feedback please don’t hesitate to reach out to our team directly at ping@shopify.com!
It helps me communicate with my customers. I get informed immediately and this enable me react immediately
Son derece kullanışlı. Tek sorun instagramdaki postları veya imajları göstermiyor olması. Referans olarak müşterinin yardım istediği sayfayı ve resmi göstermesi son derece güzel olur.
Muito Boa consigo conversar com vários clientes de todas as localidades e tudo integrado sem precisar ficar mudando de plataforma Gostei