Omtaler (5 858)

Samlet vurdering
4,7
Antall per vurderingsnivå
  • 79 % av vurderingene er 5 stjerner
  • 14 % av vurderingene er 4 stjerner
  • 3 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 3 % av vurderingene er 1 stjerner
17. januar 2024

红红火火恍恍惚惚

BESTBOMG
Hongkong SAR Kina
2 dager bruker appen
23. november 2023

Any easy way to chat with your customers if they need help.

Speedfactorshop
New Zealand
Rundt 1 måned bruker appen
21. juli 2022

sometimes dont receive messages, overall a very good tool. gives a professional touch to my business and helps in increasing sales

Saziken.com
De forente arabiske emirater
Over 1 år bruker appen
22. juli 2020

I like how ell thais app is integrated with the Shopify system.
What I don't like is that the opening message for the customer is not customisable. The users don't have to put in any details of themselves which makes it difficult for the store staff to strike a personalised conversation.
All customers have a name like shopper 123, which doesn't help.

Capsul
India
Rundt 3 år bruker appen
Shopify svarte 11. september 2020

Hi Capsul!

Thank you for your feedback.

We have recently added a feature to Shopify Chat that asks visitors to enter an email address or phone number in order for you, the merchant, to follow up with them should they need to go.

Currently Shopify Chat can only recognize North American phone numbers, but if a visitor leaves an email address Shopify Chat will search through your 'Customers' section of Shopify to see if it matches an existing customer. If it does, Shopify Chat will update the conversation to show the buyer's name or email address. If it doesn't match an existing customer, Shopify Chat will create a new customer record for that visitor.

You can also edit the automated away and available messages in Ping to ask visitors to leave information. I will reach out to you personally over email to go over how you can do that. :)

Take Care,
Ellis from Ping and Kit Support.

23. august 2022

Nice app. It's integrated with my live chat, Instagram inbox, and facebook messenger so i get messages from all channels in one place. The only issue is having to log in every time.

Esteem Royale Cosmetics
Storbritannia
Over 1 år bruker appen
Shopify svarte 7. september 2022

Thank you for writing your review and for letting us know how you're finding it! I'm glad to hear that you've been able to integrate your communication platforms through Shopify Inbox and are using it to speak to your customers.

We also appreciate you letting us know that you'd like to be automatically logged in each time you open Shopify Inbox and I will be sure to pass this feedback onto our developers. -Victor, Shopify Support

21. november 2023

updated version best app

Shopio360
Storbritannia
Rundt 1 måned bruker appen
15. mai 2022

very good, I have used it to contact our customer , and it reply so fast. I will tell it to my friend to use it

Nitebird Lighting
USA
Rundt 1 måned bruker appen
8. april 2021

We can't use this app in our shopify page. Customer can't send a message through this chat. Please update this app

公式キエルキン販売代理店 - KIERUKINSHOP FAMILE
Japan
Nesten 3 år bruker appen
Shopify svarte 9. april 2021

Hello 公式キエルキン販売代理店 - KIERUKINSHOP FAMILE, thank you for reaching out!

I'm sorry to hear that you are having trouble setting up and using the app. I will reach out via email to help get you set-up so customers are able to send messages and you can reply!

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

20. desember 2023

Atendeu perfeitamente ao que precisávamos, a exemplo de delegar assuntos para setores e etc..

The Chemist Look Brasil
Brasil
Rundt 1 måned bruker appen
23. september 2023

Parfait.

MAGUY COMPANY
Frankrike
Rundt 1 måned bruker appen