Omtaler (5 859)

Samlet vurdering
4,7
Antall per vurderingsnivå
  • 79 % av vurderingene er 5 stjerner
  • 14 % av vurderingene er 4 stjerner
  • 3 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 3 % av vurderingene er 1 stjerner
Redigert 27. desember 2023

Una app super útil, sencilla de usar y con la interfaz bastante amigable. La verdad que es muy práctica. Lo que le falta para 5 estrellas es integrar más canales de contacto para poder centralizar las consultas (whatsapp, google, facebook, instagram...).

El Nucli
Spania
Over 1 år bruker appen
2. august 2023

es gibt kein schliessen Button und man kann das Fenster auch nicht klein und dezent machen. Auf jeder Seite taucht es ungefragt wieder auf.
Einstellungsmöglichkeiten sehr bescheiden.

inn-out-shop
Tyskland
Over 2 år bruker appen
27. oktober 2022

Works great. It would be nice if there was a search function to easily search through existing and old messages.

Elora Laser Studio
Canada
Over 1 år bruker appen
Shopify svarte 28. oktober 2022

Thank you for taking the time and sharing this feedback with us! We're delighted to hear that our app is working great and we understand that you'd like to see a search functionality for older messages. We'd be happy to share this suggestion with our development team for future considerations. Cheers! -Elias, Shopify Support

5. mai 2022

Chat is good but no way to turn off chat and just display FAQ after office hours. It would be perfect with that feature

Bloom Magic
Irland
Over 1 år bruker appen
Shopify svarte 14. juni 2022

Thank you for writing your review and for sharing your feedback with us here. I can see why it would be preferential to disable notifications coming through outside of office hours and will be sure to pass your feedback onto our development team who work with Shopify Inbox. We appreciate your suggestions on how we can improve the app. -Victor, Shopify Support

15. desember 2022

Tem sido bom. Sinto falta de mais recursos, mas as poucas funcionalidades são bem integradas. Seria interessante integração com o WhatsApp.

Aumocin
Brasil
Rundt 1 måned bruker appen
15. november 2023

so far so good :)

.pepper..field®
Tsjekkia
Rundt 1 måned bruker appen
11. november 2023

So far so good

Home-Pro.in
India
Over 1 år bruker appen
Redigert 25. desember 2023

good very good thank you

DRSKINSPORTS
Sør-Korea
Rundt 1 måned bruker appen
20. august 2020

I wish there was a way to see and respond to chats on your computer. I feel like the Ping app doesn't always send notifications, I often seem to miss messages. It would be so useful to not have to answer on my phone.

WOLCOTT TAKEMOTO
USA
Over 2 år bruker appen
Shopify svarte 3. november 2020

Hello WOLCOTT TAKEMOTO, thank you very much for taking the time to leave a review. My apologies for the delay in responding.

Be sure to have the latest Ping version installed on your phone, as we have fixed several recent bugs.

*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***

Hope that helps! Get in touch if you need anything else, our direct email is ping@shopify.com

Best regards,
Veronica N.
Senior Support Specialist - Ping

6. april 2021

I was not able to see the chat close window on my mobile phone, even though I could see it in shopify preview. On actual mobile phone, it just disrupts my store with no close button

Santivia - Your Way To Good Health
Singapore
Over 2 år bruker appen
Shopify svarte 9. april 2021

Hello Santivia - Your Way To Good Health, thank you for taking time to leave a review.

I'm sorry to hear that your customers are having issues on mobile closing the Shopify Chat widget. This can happen when the Shopify Chat button is pushed up when it conflicts with a non-Shopify made theme or a third party app. I will be following up with you via email to troubleshoot this issue with you. Look out for an email from me!

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping