Omtaler (4 812)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 78 % av vurderingene er 5 stjerner
  • 14 % av vurderingene er 4 stjerner
  • 4 % av vurderingene er 3 stjerner
  • 2 % av vurderingene er 2 stjerner
  • 3 % av vurderingene er 1 stjerner
11. september 2020

I have to uninstall it and install it over and over again every time I want to open it to reply to a customer. Till I do all that, a customer is gone.

Ploocy
Serbia
3 måneder bruker appen
Shopify svarte 21. september 2020

Hello Ploocy, thank you for your feedback! Our apologies for the issues having to install repeatedly. We have a fix now for the recent bugs in the app, please update to version 1.1.9 so you have the latest fixes.

I'll get in touch soon to see how it's going and if you have any further feedback. Thanks for trying Shopify chat!

Best regards
Veronica N.

12. august 2020

App was working fine until last night I updated it like it said. Now it won't open. My customers keep asking questions but I can't respond. Aggravated

AvaSophia &Co.
USA
3 måneder bruker appen
Shopify svarte 3. november 2020

Hello AvaSophia & Co., thank you very much for your review and feedback. Our sincerest apologies for the aggravations. We have released fixes for all the recent bugs, are you still having problems?

I recommend re-installing to the latest version of Shopify Ping, and if you have any questions, contact our team directly at ping@shopify.com.

*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***

Best regards,
Veronica N.
Senior Support Specialist - Ping

21. juni 2023

Nice app, easy to use, but hard to get documentation. As I'm trying to disactivate the first popup that displays itself, and couldn't find a way to do so. Please help about that!

HeriRug ®
Marokko
3 måneder bruker appen
29. september 2022

Phone chat can't attach photo. If phone chat have attach photo function will be better. For other function so far so good.

aerofairing
Storbritannia
Rundt 2 måneder bruker appen
Shopify svarte 10. oktober 2022

Thank you for taking the time to write your review and provide us with your feedback. I can see why having the option to send photos in the chat would be beneficial and I will be sure to pass your request onto our development team for Shopify Inbox. -Victor

10. juni 2022

Die App ist eine große Erleichterung in der Kommunikation mit den Kunden! Ein paar Punkte könnte man noch verbessern: Integration mit Instagram Nachrichten funktioniert in der Inbox leider nicht (nur auf Facebook).
Es wäre außerdem super wenn man Notizen an einen Chat anhängen könnte und die Sofortantworten könnten ein paar mehr Zeichen vertragen. Man ist hier schon sehr eingeschränkt mit der geringen Zeichenanzahl. Wir nutzen die Sofortantworten nämlich als FAQ. Ansonsten super :)

Moony Creations
Tyskland
Rundt 2 måneder bruker appen
13. september 2022

Love this app for my business! Super efficient to maximize your customer service and to ensure you don't miss out on sales when customers have questions & can't find what their looking for.

LITTLEMISSDESSA
USA
3 dager bruker appen
8. mars 2022

I'm using this app it's very good for a small business, it's free, it don't have too many options see it on my site ezcellusa.com

EZ CELL USA
USA
Rundt 2 måneder bruker appen
1. september 2022

Great app, it helped me secure many sales and answer any questions that customers may have before purchasing. So really happy and highly recommend it!

soluminskincare
Storbritannia
3 dager bruker appen
21. september 2020

Pretty nice native feature, helps to keep your shop organized without the need for a million third party apps.

COSMOS GEAR CO.
USA
3 dager bruker appen
Shopify svarte 28. september 2020

Hello Cosmos Gear Co., thank you for your 5 star review and feedback! We really appreciate you taking the time to let us know your thoughts. Wishing you great success in your ecommerce journey!

Best regards,
Veronica N.
Ping Support

25. september 2022

Very convenient--allows you to be where your customers are (website chat, social media) but saves the time and hassle of managing a number of different instant messaging channels.

Chocolat de Kat
Canada
3 dager bruker appen