Omtaler (4 745)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 78 % av vurderingene er 5 stjerner
  • 14 % av vurderingene er 4 stjerner
  • 4 % av vurderingene er 3 stjerner
  • 2 % av vurderingene er 2 stjerner
  • 3 % av vurderingene er 1 stjerner
6. august 2020

How do I uninstall this rubbish app. The app has gone nuts, can't even over install it, still going nuts.

The Bargain Shop Australia
Australia
Rundt 2 måneder bruker appen
Shopify svarte 3. november 2020

Hello The Bargain Shop Australia,

So sorry you are having issues, please accept our apologies and the delay in responding to your feedback. If you haven't uninstalled the app yet, be sure to have the latest version, and also restart your phone. We have fixed the bugs that were causing problems.

*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***

If you need any assistance or have questions, please contact our team at ping@shopify.com.

Best regards,
Veronica N.
Senior Support Specialist - Ping

30. januar 2021

this not a bad little app. very easy to navigate.I really like this App. Thank you For your help, and the vision you make for everyone to become an entrepreneur.

Legging Society
USA
Rundt 1 måned bruker appen
Shopify svarte 9. februar 2021

Hi Legging Society, thanks for leaving a review.

We are glad you find the Shopify Chat app easy to navigate. We hope that it helps to communicate with your customers and grow your business!

If you have any feedback or have any questions at all, please do send us an email directly at ping@shopify.com or via the support link inside the app on your phone.

Thanks again,
Ruby C.
Senior Support Specialist - Ping

12. juni 2023

Huge potential, but I have to block 30-50 people a day as they're just scammers from weird countries trying to sell you their Shopify services. These scammers then get your social media, phone numbers, email etc and pursue that way too. And it's a lot of hard work to spend most of your day blocking messages, there should be an easy way to filter these out some how, until this gets fixed. Once this issue is fixed, I will re-install the app.

Hot Match Collectables
Australia
Rundt 2 måneder bruker appen
Shopify svarte 13. juni 2023

Hi, there. We appreciate you reaching out and sharing your experience. I can definitely understand manually blocking is time-consuming and an issue for your business. Earlier last month, our development team enabled hCaptcha to Shopify Inbox to help reduce spam and blocking conversations one by one. If you'd like, you can give the app another try to test out this new feature. We hope this helps! - Victoria, Shopify Support.

15. august 2019

Good app, works very well. I would like to see the ability to capture a customers Name/Email/Question like all the other major live chat applications.

I am happy this integrates with Apple Business Chat. Although I will not be enabling this until there is further developments with Apple Business Chat.

Thanks for creating an App Shopify, please just bulk it out with some more customisations. Welcome messages when opening the live chat would also be great.

WHAP Galleries
Storbritannia
2 måneder bruker appen
30. september 2022

Great app! Thanks for making it functional! I downloaded so many other apps before this one, and it works the best.

Shaggy Jack's
Canada
2 dager bruker appen
29. november 2022

If you can have a mobile version of chat software, it will be more convenient to reply to customer information in a timely manner

Ampeak
Kina
2 dager bruker appen
20. mars 2022

So far so good... very easy to set-up, use and manage ongoing whether it be on my mobile or laptop. Thanks for the added functionality Shopify!

preneLOVE® Canada
Canada
2 dager bruker appen
13. juli 2022

Easy to set up and use. We are using to respond to customer service and sales inquiry. Very impressed!

Fan Gear Nation
USA
2 dager bruker appen
4. april 2022

What a pity that we cannot use one Shopify Inbox for 2 shops at the same time (if U want to use Inbox for next shop U need to log out and login). Other things are really great!

4kidspoint.pl
Polen
29 dager bruker appen
Shopify svarte 20. april 2022

Hi there, 4kidspoint.pl. Thanks so much for taking the time to leave a review for Inbox! Your feedback regarding not being able to switch between stores in app has been a feature requested in the past! I'll put forward an additional feature request to the team on your behalf, so they can be reminded how much this functionality is desired. If you have any additional feedback for us, feel free to reach out! -Imogen, Shopify Support

24. september 2022

I find it hard to use on the mobile app, but desktop is ok. I didn't realise there was an option to turn on notifications on the desktop which would have been useful early on.

GCM Collection
Australia
28 dager bruker appen