Omtaler (5 761)
Raffiner
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Etter vurdering
非常不错的一个在线客服软件，这是第四次用这个软件了，聊天可以直接发到客户的邮箱里，第一时间提醒客户的有新邮件了，不管看或者没看，邮件的内容永远不会消失，都在邮件里面保存着，体验感很好。值得赞，超级赞！！！
While visitors to my store seem to enjoy using this method of chatting the back end is a nightmare to use. You can't filter conversations easily, there is no bulk "Mark As Read" or "Assign to X Staff Member" option. I made the mistake of connecting it to Facebook messenger and now have hundreds of "Unread Messages" that were handled on Facebook's platform, and many times the messenger messages duplicate. This makes it impossible to find the Shopify Inbox customers. If the quality of the customers I'm getting on the Shopify chat(most are people just writing "PRODUCT NAME ???" in all caps with no context) doesn't improve I'm going to have to go back to just using Facebook's Messenger App.
Great for managing customer concerns. Could be integrated a little more seamlessly into the Shopify page
Thank you for your review. We'd love to hear more about how the app could be improved for you - feel free to contact our support team any time with more specific details, and they can fill out a feature request for our developers to consider. Cheers! - Brie, Shopify Support
Useful and simple, 5 stars Use this app， don't forget to download an mobile app on you phone it gonna help a lot
This app is really easy to use. Many useful features. I really enjoy this app and would recomend it for sure.
Customers can't send pictures to us, I don't know when this function will be added, it's too inconvenient
Thank you for writing your review and for taking the time to share your feedback with us here. I can see why this would be beneficial and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
Pour le moment sa va bien.
Great App, so far so good! Only issue is my products arent linking to the chat even if i have selected the Availability Option on the products themselves
Hey, there! Thanks for taking the time to leave your feedback here. I'm sorry to hear you're having trouble sending your products when chatting with your customers. I'd recommend making sure your app and device are both on the most recent update, and then toggling the sales channel availability off and then on again: https://bit.ly/3iaFFqf.
If you find your products still aren't showing up when trying to share a product (https://bit.ly/3MXzyDO), please contact our Support team and they'd be happy to dig into this with you further: https://bit.ly/2AWw5VA.. Cheers! - Brie, Shopify Support
*Extremely stressful experience. Can’t access any messages although I see them there waiting to be read. The app keeps disappearing and giving me the opportunity to download however it still seems uninstalled. Rubbish!
I am sorry to hear that you've had a stressful experience while using the Inbox app and can appreciate the frustration in not having it work as intended. Nevertheless, we appreciate you reaching out and sharing your feedback with us in your review here.
If you are being asked to install the app again after having already done so, there may be a caching error with the browser you're using. You can try accessing the app via another browser or a private/ Incognito window to see if it works better there. If not, and if you are still unable to access your messages, I would encourage you to contact our support team directly so you can be authenticated on the store and our team can look into these issues for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support
It's so easy and saves a lot of time. It's way better than it seemed at first and Imglad I tried it.