Omtaler (5,491)
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De app werkte perfect. Maar sinds een nieuwe update zie ik geen naam en email meer van klanten omdat ze deze niet meer hoeven achter te laten. Hierdoor worden de chats ook niet meer aan klanten gekoppeld. Bezoekers moeten nu inloggen met een account wat een te hoge drempel is om een bericht te sturen voor bestaande klanten en bezoekers van de site hebben geen account. Daarnaast als we een bericht sturen terwijl de klant uit de chat is kreeg die normaal automatisch een mail. Dat is nu ook niet meer het geval waardoor klantvragen nu onbeantwoord blijven. Ik was tevreden maar met de nieuwe update heeft de app totaal geen meerwaarde meer.
Dank je for the clear description. Every point you raised traces to the removed name and email step, and it is back. A new Inbox setting lets customers share their name and email to start a chat, like the previous Inbox, so chats link to customers and offline replies reach their inbox again. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, but you can now choose the simpler flow.
This was a great app before the new changes yesterday and now its been horrible! Have you even tested how terrible it looks on mobile? It covers the whole mobile screen, the floating button ON product page is no longer floating, the customer first name, last name and email is no longer required so we dont know if you are talking to old or new customer as it says new visitor!! You did this so you can enforce people to subscribe on shop app and bring more money to you rather than support the business whom you are already charging permium . You turned a good working app to a disaster app!! We had to uninstall this app and find another one.
Thank you for the candid feedback. The name and email step is back as an option: a new Inbox setting lets customers share their details to start a chat, like the previous Inbox, so you can tell who you are talking to. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, not to push anyone to an app, and the choice is now yours. For the mobile display issues, the chat size and colors are now adjustable from the pencil icon next to Inbox on that same page, which opens the theme editor.
a nova atualização está pessima! Não pede email do cliente e se você não estive online pra responder, não tem como responder mais depois como antes que a resposta ia pro email do cliente.
Obrigado for the feedback. You are right: without an email, replies sent after the customer leaves have nowhere to go. A new Inbox setting brings this back. Customers can share their name and email to start a chat, like the previous Inbox, so your answers reach them even when you are offline. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, but you can now choose the simpler flow.
Unfortunately a complete downgrade since the new update. Customers are not asked for their email so we cant stay in contact anymore. If youre using the login tool people have to verify by 2fa. This was our main sales funnel & is now complete useless.
Thank you for the feedback, and I am sorry this hit your main sales funnel. The email step is back as an option: a new Inbox setting lets customers share their name and email to start a chat, with no login or two-factor step, like the previous Inbox. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, so your follow-ups reach real buyers, but the lower friction path is now your call.
Will the previous widget style be restored? It used to be larger, more noticeable, and had bigger buttons. The current version is much smaller and is almost invisible to customers.
Shopify Inbox previously required visitors to provide their name and email address (for follow-up purposes) before sending a message; it now allows anonymous chats, though messages cannot be delivered to the customer if they leave the conversation.
Thank you for the precise description. That gap, anonymous chats with undeliverable replies, is what we fixed. A new Inbox setting lets customers share their name and email before chatting, like the previous Inbox, so your replies can reach them after they leave. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, but you can now choose the simpler path for your store.
There has been one issue it comes up on the front of my iphone but there can be a long delay before the message shows in the app. This can be especially annoying if you don't catch the gist of the message from its first appearance.
Thanks for flagging this, and for the detail on the delay between the iPhone notification and the message showing in the app. That lag is worth looking into, especially when the preview doesn't show the full message. Making sure you're on the latest app version can sometimes help with sync timing. If it continues, our support team can dig into it with you at help.shopify.com/support. Thanks for taking the time to report it.
It recently had an update that made it a lot less customizable and a poorer UX experience. It converts less and doesn't have the option to collect leads. Hoping they'll revert it back ASAP!
Thank you, and following up on my email: lead collection is back. A new Inbox setting lets customers share their name and email to start a chat, like the previous Inbox, so every conversation can become a lead again. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, so follow-ups reach real people, but you can now choose the lighter option. You can also customize how the chat looks from the pencil icon next to Inbox on that same page, which opens the theme editor.
Jól működik. AI asszisztens hiányzik belőle.
Illetve jó lenne, ha a FAQ beépíthető lenne 2-3 szint mélységű menürendszerrel.
Can't find anywhere to have the email notifications go to our store email address instead of the owner email address. This isn't great when staff need to help with notifications.
Thanks for sharing this. Each staff member you add to Inbox gets their own message notifications, so your team can help respond without relying on the owner's email. You can manage team access and notification preferences in your Inbox and store settings. For help setting this up the way your team works, our team at help.shopify.com/support can walk through the options, and your feedback on routing notifications to a shared store address is valuable as we keep improving Inbox.
