Shopify Inbox

This may be a good app, I may be able to add that when I figure out how to use it. An app without detailed instructions is USELESS and I am shocked at the absolute lack of instruction for setup, bad navigation, and how customers are supposed to somehow just figure this out. This is true of my entire shopify experience but they are not alone, most providers today seem to think that developing a next gen solution should not include instructions on how to use it.

Works really well. Great App for securing sales with better and more efficient communication with potential customers. Your life in cars

great app and great service if there is anything you don't understand or simply need help with. 10/10 recommend especially for inexperienced website holders

Shopify has decided that we no longer need to see statistics of how our staff are doing in Shopify inbox and removed:

1. Average response time
and mainly
2. Sales

Why would you even think that we don't need to see performance of this sales channel?

Shopify support was NOT able to solve this.

Shopify Inbox is very useful. I like that you can set parameters for auto-replies when you are not around to answer immediately such as customers asking questions in the middle of your night.

What an app! There are issues sometimes like messages being delayed on the mobile version but if you are in the office then it's flawless. Great job shopify

Have been using it for over 2 years, and have had no problems so far. Does what it is meant to.

Deleting this app!! All you get from it is an outrageous amount of SPAM.
I have had to block so many messages and especially on my social media accounts. I never had spam on there before. Seems like my traffic on my site has gone way down in the past few weeks also. I tested the Track my order question I added, and it doesn't work at all. I used my most recent order that has tracking and all I got was this message, Sorry, we couldn't find an order with the order number and email address you provided.

Please check for typos and ensure the order number is from our online store. You can also message us for help.

This app is Another BRILLIANT SHOPIFY BUILT APP. I really expect way more from team of so-called experts that I have been paying for more than a year now. All Your Apps SUCK!!!! They do more harm than good to your store.

Seems to work seamlessly I old wish Shopify chat support was better as they offer no phone support and the chat support waste many hours to fix simple issues.

I like this app overall, but the fact that you can't stop it from filling your email inbox with every chat message is annoying. My employee handles the chat inbox so I don't need to be notified of every message via my email. Very annoying.