Shopify Inbox

Horrendous. You can't even read what your customers wrote. You have to go back over to Messenger to see it from your phone. Then you try to delete it and it threatens to make it impossible to work from your phone anymore. What the he double hockey sticks is wrong with your tech department? They are ruining your platform with every change they make and now you've made your company customer service department a joke. You went from user friendly and cutting edge to an albatross around the neck! And no one ever has any answers or credits your account holders for the inconveniences. No personal responsibility and I'm sure you will find some way to hide this review, but you know its the truth! You are taking advantage of small business during a pandemic for all our hard work and struggle. Its shameful.

Boa tarde, preciso uma solucao para meu problema para que volte a funcionar como funcionava a quase 2 anos sem problemas. Nao quero uma solucao para aplicar em mais de 1200 paginas. Por favor, eu pago caro pela plataforma inclusive voces recebem uma comissao em cada venda, para ter meus problemas solucionados, problemas gerados pela propria plataforma. Estou realmente decepcionado com o meu ultimo atendimento que a resposta para meu problema era adicionar uma linha de codigo em todas minhas paginas que me custaria dias de trabalho por uma falha gerado pela propria SHOPIFY. Numero do meu ticket 51101767

Notifications are broken. It will work once and then never again. I changed nothing with my phone or any settings. I got notified a customer was wanting to chat 1 time EVER. Then it will never do it again.

Its a real shame this app is lacking important features! The concept is great but you can't move the position of the widget and it covers up the add to cart button on the sticky cart. We had many complaints of this :( You also can't set a time to be active so customers are getting annoyed when there is no response. We had to remove it for the time being but will install it if these things are addressed. www.crookedimaging.co.uk

The app doesn't work on my phone. it keeps signing me out and I miss messages. Not very useful if it doesnt work half the time.

This app rarely works. I will get it working for a few days and then it quits sending replies. I don't have time to keep trying to figure out how to get it work correctly. Going back to Messenger.

Astounded by how glitchy this is. Goes down at least 6 times a day, often for prolonged periods. Chatbox conversations interrupted with customers at mid stream. Incredible damaging to customers' perception of customer service and most certainly eliminates trust. The concept, when it works if fabulous. In practice, whoever rolled this out before it was ever ready for public consumption should be reviewed internally.

it is ok really okay now stop asking me please so I can actually use it because this is starting to get tiresome! Zzzzzzzzzzzz

Great but EVERY DAY I have Nigerian scammers chatting with our team through the app and no way to stop them and more scammers than customers. You've got to do something about this annoying distraction or I'm switching!!

I recently tried using Shopify Inbox, but unfortunately, my experience with the app was terrible. The app has potential to be useful for managing customer messages, but the frequent spam messages from Nigeria made it nearly impossible to use effectively.

I reached out to tech support multiple times for a resolution, but was disappointed to learn that there was no solution available. The only options I was given were to uninstall the app, block the spam messages, or go to another website that's not on Shopify.

In addition to the spam messages, I also noticed that the app significantly slowed down my website, which further impacted my customer experience.

Overall, I cannot recommend using Shopify Inbox due to these issues. Until these problems are addressed, I would advise anyone to steer clear of this app.